Jamel Brown

Provide end-to-end leadership coaching of full range HCM functions to key executives.

• Successfully develop sustainable and innovative relationships with a designated client base of companies whose annual revenue exceeds $50k
• Collaborate with cross-functional teams in developing accessible workflows and solutions that increase efficiency by constantly monitoring productivity against current procedures
• Communicating complex challenges and best practices in a simple and logical manner that resonates with clients to improve their understanding of practices and processes enabling effective product management
• Maintain proficient knowledge and abilities in Paylocity's HCM modules including payroll, community, data analytics, recruiting, onboarding, expense, performance, workflows and documents

Aided small business owners with revenue up to 50K in the management of their payroll needs and requirements. Provided process training and development to entrepreneurs, accountants, bookkeepers, and small business owners.

• Utilized strong communication skills to effectively convey payroll application features, product benefits, and service value propositions fostering strong client relationships and delivering tailored payroll solutions to meet client needs
• Collaborated effectively within cross-functional teams, nurturing a culture of teamwork and mutual support to achieve collective goals that ensured client satisfaction and retention
• Applied exceptional service and problem-solving skills to address complex challenges and overcome obstacles in a dynamic, fast-paced work environment
• Adapted quickly to changing market conditions and client needs, demonstrating flexibility and resilience in navigating demands of a global pandemic

Spearheaded mobile retail events to promote business awareness and product sales for a community of local businesses during and after the COVID-19 pandemic.

• Managed a project portfolio of 24 annual projects, 250 community stakeholders and 75 staff members in the successful implementation of community-based markets and fairs
• Thrived in high-pressure situations leveraging community connections in the development of strategic resources that secured vendor contracts for local celebrity events
• Drove strategic direction in training and coaching teams of professionals in the areas of prospecting, presentation, closing, referrals and follow-up
• Maintained control of sourcing, prospecting, interviewing, hiring, onboarding and ongoing skills development of employees and vendors

Administered the full cycle start-up of a pilot after-school and parent support program for two powerhouse non-profit organizations.

• Collaborated with parents and school staff in constructing kindergarten through fifth grade social-emotional curriculum structured on Illinois learning standards
• Partnered with community leaders in successfully establishing relationships for producing cross-functional teams of Baccalaureate student volunteers to facilitate lessons and activities
• Designed and implemented parent support curriculum using adult learning theories and Illinois adult basic skills standards to combat the poverty mindset in at-risk household dynamics
• Achieved an average of $10K annually in monetary and product donations through expanded implementation of fundraising efforts to fund activities, events and outings