Revivia Thomas
Chicago
Summary
Accomplished administrative and operations professional with more than 25 years of experience in public transportation, financial operations, payroll administration, accounts payable, customer service, and employee support. Demonstrated success coordinating cross-functional initiatives, training employees, resolving operational issues, and ensuring compliance with organizational policies and procedures. Strong analytical, organizational, and communication skills with the ability to manage multiple priorities in fast-paced environments. Recognized for building collaborative relationships across departments, improving operational efficiency, and delivering exceptional service. Equipped with a solid foundation in management through the Chicago Transit Authority Foundation for Management Program and a Bachelor's degree in Business Administration. Prepared to contribute strong leadership and administrative expertise as an Administrative Manager th the Chicago Transit
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Chicago Transit Authority, CTA
Chicago, IL
03.2013 - Current
- Assisted customers in navigating transit routes and schedules, enhancing overall travel experience.
- Resolved customer inquiries and concerns promptly, ensuring high satisfaction levels.
- Utilized ticketing systems to process transactions efficiently and accurately.
- Collaborated with team members to improve service delivery and response times.
- Maintained knowledge of safety protocols and procedures to ensure passenger safety.
- Trained new employees on customer service best practices and system usage.
Accounts Payable Administrator
Mayer Brown LLP
Chicago, IL
10.2003 - 02.2013
- Processed vendor invoices accurately and efficiently, ensuring timely payments.
- Maintained organized records of accounts payable transactions for audit readiness.
- Collaborated with internal teams to resolve discrepancies in invoice processing.
- Assisted in month-end closing processes, reconciling accounts payable balances.
- Provided training and support to new team members on accounts payable procedures.
- Monitored aging reports to ensure compliance with payment terms and conditions.
- Reconciled vendor statements monthly, identifying errors and resolving discrepancies promptly.
- Prepared weekly check runs for approved invoices, delivering accurate payments to vendors on time.
- Entered purchase orders, invoices and payments into company accounting system.
- Processed new vendor applications and submitted for approval.
Administrative Assistant
Automatic Data Processing, ADP
Chicago, IL
01.2003 - 02.2013
- Handled day to day payroll functions for small business
- Managed correspondence and communications, maintaining clear lines between departments and clients.
- Assisted in preparing reports and presentations, enhancing clarity and effectiveness of information sharing.
- Implemented office organization strategies, improving workflow efficiency and reducing time spent on administrative tasks.
- Supported onboarding processes by coordinating training sessions and documentation for new employees.
- Facilitated communication between teams to ensure alignment on project timelines and deliverables.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Foundation For Management - Management
Chicago Transit Authority
Chicago, IL05.2024
Bachelor of Science - Business Administration
Roosevelt University
Chicago, IL12.2005
Skills
- Microsoft Office Suite ( Excel, Word, Outlook, PowerPoint)
- Tops
- Chrome River
- Aderant
- Record Management
- Financial Reporting
Timeline
Customer Service Representative
Chicago Transit Authority, CTA
03.2013 - Current
Accounts Payable Administrator
Mayer Brown LLP
10.2003 - 02.2013
Administrative Assistant
Automatic Data Processing, ADP
01.2003 - 02.2013
Foundation For Management - Management
Chicago Transit Authority
Bachelor of Science - Business Administration
Roosevelt University