Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Rex Aguirre

Delray Beach,FL

Summary

Customer-focused Executive Casino Host known for high productivity and efficiency in task completion. Skilled in VIP guest service, event management, and loyalty program development. Excel in communication, relationship building, and problem-solving to enhance guest satisfaction and casino revenue. Committed to creating memorable experiences for guests through personalized service and attention to detail.

Overview

14
14
years of professional experience

Work History

Executive Casino Host

Norwegian Cruise Line
Miami, FL
12.2015 - 06.2024
  • Conducted training sessions for new employees on hospitality standards and procedures.
  • Developed and implemented marketing strategies to attract high-end players to the casino.
  • Resolved customer issues quickly and professionally by taking ownership of the situation.
  • Analyzed financial data related to casino operations and developed plans for increasing profits.
  • Used player tracking system to determine eligibility for complementary services and prizes.
  • Promoted players' club by walking casino floor and signing up new guests.
  • Explained club to guests and assisted with service needs to maintain high satisfaction and brand loyalty.

Casino Host

Norwegian Cruise Line
Miami, FL
09.2013 - 12.2015
  • Responded promptly to emails from customers inquiring about services or requesting assistance with issues related to their visit or stay at the casino.
  • Maintained up-to-date knowledge of local attractions in order to recommend points of interest when requested by guests.
  • Provided guidance and support to team members regarding customer service expectations and policies.
  • Provided a variety of customer service functions including answering questions, resolving complaints, and responding to inquiries.
  • Ensured that all areas of the casino floor were adequately staffed during peak hours.
  • Greeted guests upon their arrival to the casino and provided them with information about services, promotions, and events.

Slot Attendant

Norwegian Cruise Line
Miami, FL
05.2011 - 09.2013
  • Greeted customers and provided them with information about the gaming machines.
  • Stocked supplies such as tokens, coins, paper rolls, ensuring adequate inventory levels at all times.
  • Participated in team meetings with other attendants discussing ways to improve customer service standards.
  • Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
  • Monitored customer behavior and notified security personnel if needed.
  • Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
  • Checked the validity of jackpots won by players and distributed prizes accordingly.

Slot Attendant

Newport World Resorts
Pasay, Manila
01.2010 - 02.2011
  • Conducted regular audits of each machine's financial activity, verifying accuracy of all records.
  • Adhered strictly to company policies regarding confidentiality of patron data.
  • Updated computerized database with player information such as name, address and contact details.
  • Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
  • Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
  • Checked the validity of jackpots won by players and distributed prizes accordingly.

Education

Bachelor of Science - Commerce

De La Salle Lipa University
Lipa City, Batangas, Philippines
03-2006

Skills

  • Player tracking
  • Customer service
  • Employee training
  • Time management
  • Multitasking
  • Problem-solving
  • Attention to detail
  • Customer complaint resolution
  • Decision-making

Languages

English
Professional
Tagalog
Professional

References

References available upon request.

Timeline

Executive Casino Host

Norwegian Cruise Line
12.2015 - 06.2024

Casino Host

Norwegian Cruise Line
09.2013 - 12.2015

Slot Attendant

Norwegian Cruise Line
05.2011 - 09.2013

Slot Attendant

Newport World Resorts
01.2010 - 02.2011

Bachelor of Science - Commerce

De La Salle Lipa University

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