Ki Chul (Keith) Ahn
3030 Leadership Pkwy Unit 2312,Reno, NV
Summary
"Seasoned Gaming Executive with 15+ years of global experience across premier markets: Macau ( Galaxy), Las Vegas (Mandalay Bay), and Reno ( Nugget & Atlantis ). Proven expert in VIP high-limit operations and strategic player development. As a current Executive Casino Host and formal VIP Supervisor, I excel in building high-value guest relationships and leading diverse host teams to exceed revenue targets I am eager to leverage my extensive international and domestic expertise to establish Caesar Virginia as the dominant leader in the Mid-Atlantis gaming market"
Overview
28
28
years of professional experience
Work History
Executive Casino Host
Nugget Casino and Resort
Reno, NV
02.2026 - Current
- Cultivated relationships with high-value guests to enhance loyalty and retention.
- Coordinated VIP experiences, ensuring seamless service and satisfaction throughout events.
- Monitored guest preferences, anticipating needs to deliver personalized services.
- Consistently exceeded quarterly revenue goals by 15% through aggressive player acquisition.
- Expert in CRM & LMS & HMS &QCI and ETC
- Collaborated with marketing teams on promotional events targeting high-profile clientele.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
VIP Service Supervisor
Atlantis Casino Spa & Resort
Reno, Nevada, USA
07.2024 - 01.2026
- Supports the strategic direction of the VIP Services Department, including operating procedures, structure, and efficiency in order to provide maximum Value.
- Oversees and coordinates hotel reservations for casino offers and VIP customers including the assignment of hotel rooms and suites.
- Collaborates with the area hotels for customer reservations as needed.
- Responsible for the coordination and use of off-site amenities including all sponsorship venues and any additional VIP-related requests.
- Coaches and mentors’ VIP Services Representatives, Concierge, and Coordinators.
- Supervises the VIP Services team members and any additional contracted staff in-house or off-site including hiring, training, and all related functions.
- Collaborates with our Transportation department for transport of our VIP patrons to sponsorship venues as requested by our Player Development executives. Responsible for collaborating with the Player Development Team to ensure VIP customers are serviced to the standards.
- Expert to use Guest connection, HMS, Amadeus.
General Manager
Surfrider Resort Hotel
Saipan, NORTHERN MARIANA ISLANDS, USA
11.2021 - 05.2024
- Developed from a regular 2star hotel to a boutique hotel.
- Passed hotel screening conducted by Unite Airlines headquarters and attracted flight attendants.
- Contributing to hotel development through business cooperation with 20 major offline and online companies in the Korean, Japanese, and Chinese markets.
- Even in difficult situations due to covid19, the hotel generates revenue by attracting members of the FEMA and CHCC medical associations.
- Delegated to the position of chairman of the Korean branch of the Mariana Tourism Board, attracting Korean tourists and hosting numerous events.
- Handled day-to-day management of staff and operations, while maintaining outstanding levels of customer service.
- Improved staff training and mentorship schemes driving growth and consistent smooth running of hotel services.
- Managed profit and loss reporting, ensuring revenue, costs and data records were used to seek areas for growth and development.
Food and Beverage Manager
Imperial Palace Resort & Casino
Saipan, NORTHERN MARIANA ISLANDS, USA
01.2017 - 10.2021
- Gaming and Nongaming F&B In charged Chairman (Chinese Restaurant), Aroma Café (Western), Tapochau Bar, EDR, Lobby Cristal Bar, VIP’ Junket Lounge.
- Hosting various events with local vendors.
- Resolved customer issues, working with kitchen and bar staff to compensate guests.
- Lead & supervised 180 employees in day/night operations.
- Set up all wireless payment and POS systems for location events.
- Implemented policy and procedure to standardize all bar and food service operations.
- Reconciled event tills and reported takings using Infrasys / Opera.
- Managed multi-function event space, servicing upwards of 4 events concurrently.
- Created artwork for food and drinks menu using Micros/Infrasys.
- Implemented R&R programmed to motivate and reward high performing staff.
- Contributed to increased daily covers up to 1000 guest by driving high service standards at casino Floor.
- Developed F&B policy and procedure to align with venue QA goals.
- Developed and delivered innovative food and beverage events to showcase venue.
Director of Sales and Marketing
ST Entertainment Inc
Seoul, South Korea
01.2016 - 12.2016
- Created (Events, Concerts, Flying Board, Children Adventure Play, Free Style INC USA, Beijing Water Festival) performance reports on sales, customers, purchases awareness and other growth metrics to identify target’s met and set new goals for extended growth.
- Coordinated with media representatives and sponsors for press releases and promotions, reaching a wider audience and generating more traffic.
- Utilized social media and online resources to promote engaging content, improve SEO and attract steady customers.
Manager of Jinmen
Galaxy Macao
Macau, China
04.2011 - 12.2015
- Supervised All VIP Lounges (Junkets) F&B Operation Suncity, Gwangdong, David, Yaukun, in many more.
- Attracting Korean and Chinese customers through food and beverage event promotions.
- Demonstrated outstanding Food & Beverage knowledge to achieve high customer satisfaction levels.
- Engaged with customers to better understand needs and deliver excellent service.
- Collaborated with team members to achieve target results.
- Supervised work of contracted employees to deliver work on schedule.
- Developed ongoing programmed using good team communication and collaboration.
- Guided teams in product merchandising and inventory management.
- Produced high-volume orders to effectively meet customer demand.
- Developed excellent working knowledge of hotel hospitality Food & Beverage trends and improvements in processes with POS training (Micros/Maximo/ Red Rock / Opera/Clock PMS / Infrasys).
- Optimized team training and staff development.
- Customized customer experiences to build brand loyalty.
- Inspected products and services to comply with quality standards.
- Picked up additional tasks to aid team success.
Sales Representative
Sysco Las Vegas
Las Vegas, Nevada, USA
01.2010 - 01.2011
- Advised business clients on the best mix of products for maximum sales and consumer engagement.
- Established clear objectives for marketing initiatives, guiding implementation, tracking and optimization efforts.
- Analyzed market trends and demand to develop accurate pricing strategies.
- Created customer awareness of goods, services, and special promotions with creative advertising strategies.
- Collated consumer data for product preference analysis and campaign optimization.
- Evaluated market research outcomes for improved advertising strategy.
- Identified market gaps for new and updated products and services.
- Reviewed sales data to forecast market trends and adapt marketing strategies.
Sr. Restaurant Waiter
Mandalay Bay Resorts & Casino Las Vegas
Las Vegas, Nevada, USA
01.1999 - 06.2007
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Delivered exceptional, friendly, and fast service to process high volume of food and drink orders at peak times.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Examined tables before service, ensuring tables held sufficient supplies of condiments.
- Retained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Always maintained safe food handling standards.
- Conducted stock counts of drink, ingredients, and other restaurant supplies, promptly ordering low stock items.
- Routinely reset tables with spotless service ware.
- Helped bar staff prepare various hot, cold, alcoholic, and soft drinks for customers when necessary.
Post Man
USPS, United State Postal Service
Las Vegas, Nevada, USA
02.1998 - 02.1999
- Delivery mails in the Campus, Straighten out Office and Media Warehouse.
- Sorted mail and packages into correct order within tight deadlines.
- Delivered parcels on schedule through organization and time management abilities.
- Maintained accurate, up-to-date work log of mail delivered.
- Handled customer questions about packages and services, reaching out in advance to notify customers of expected delays.
- Stayed up to date on delivery procedures and services to correctly advise customers.
Education
High School Diploma - Hotel & Casino Management
CCSN (Community college southern Nevada)
Las Vegas, Nevada01-2000
High School - undefined
Garak High School
Seoul, Republic of Korea02-1990
Skills
- VIP Guest Relations : Specialized in client management and retention
- Market Expansion : Strategics player development in new and competitive markets
- Leadership : Former VIP Supervisor & Manager with experience in mentoring and team KPI management
- Date-driven Marketing : Expert in CRM tools and Player reinvestment analysis
- Profit and loss accountability
- Advertising and marketing
- Employee development
- Purchasing and planning
- Supervision and training
- Leadership and team building
Websites
- https://www.saipantribune.com/business/surfrider-hotel-honored-with2023-kayak-travel-award/article_07541a8c-6e6d-11ee-b041-434b7e94637e.html
- https://www.mvariety.com/business/business_news/triple-j-saipan-announces-newhires/article_3cc58aa4-4519-11ec8d67-bf7bccf9c2a9.html
- https://www.mvariety.com/business/business_news/surfrider-resort-hotel-honored-with2023-kayak-travel-award/article_51ad039e6e9c-11ee-81eb-c7b1e833d5db.html
LANGUAGES
Language Spoken Written
Korean 9 9
English 8 8
Cantonese 3
Interests
Play Instruments (Drum, Bass, Guitar) at Church / Swim / Golf
REWARDS
Study in the USA Rewards Year 2000 : Honor International Student Interview of Study in the USA (North east Asian Edition interview Year 2000 ), Year 2004 : Honor of Sapphire (Prize with Mandalay Bay Pin)
REFERENCES LINKS
- Https://www.saipantribune.com/business/surfrider-hotel-honored-with-2023-kayak-travel-award/article_07541a8c-6e6d-11ee-b041-434b7e94637e.html
- Https://www.mvaiterj.com/business/business_news/triple-j-saipan-announces-new-hires/article_3cc58aa4-4519-11ec-8d67-bf7bcfc9c2a9.html
- Https://www.mvaiterj.com/business/business_news/surfrider-resort-hotel-honored-with-2023-kayak-travel-award/article_51ad039e-6e9c-11ee-81eb-c7b1e833d5db.html
Timeline
Executive Casino Host
Nugget Casino and Resort
02.2026 - Current
VIP Service Supervisor
Atlantis Casino Spa & Resort
07.2024 - 01.2026
General Manager
Surfrider Resort Hotel
11.2021 - 05.2024
Food and Beverage Manager
Imperial Palace Resort & Casino
01.2017 - 10.2021
Director of Sales and Marketing
ST Entertainment Inc
01.2016 - 12.2016
Manager of Jinmen
Galaxy Macao
04.2011 - 12.2015
Sales Representative
Sysco Las Vegas
01.2010 - 01.2011
Sr. Restaurant Waiter
Mandalay Bay Resorts & Casino Las Vegas
01.1999 - 06.2007
Post Man
USPS, United State Postal Service
02.1998 - 02.1999
High School - undefined
Garak High School
High School Diploma - Hotel & Casino Management
CCSN (Community college southern Nevada)