Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Sykaluk

Rockford,IL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Executive Casino Host

Rockford Casino
03.2022 - Current
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
  • Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
  • Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
  • Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.

Route Sales Specialist

Frito Lay
07.2018 - 03.2022
  • Enhanced product visibility in stores by organizing attractive merchandise displays.
  • Assisted in training new route sales specialists, sharing best practices for successful daily operations.
  • Bridged gaps between warehouse staff and front-line representatives through clear communication channels.
  • Strengthened relationships with store managers through regular communication and collaboration on promotions.

Casino Slot Host

Grand Victoria Casino
08.1999 - 07.2003
  • Increased player satisfaction by promptly responding to machine malfunctions and coordinating with technical staff for quick repairs.
  • Supported fellow team members during peak hours, ensuring optimal staffing levels for superior guest service delivery.
  • Excelled in multitasking during peak hours by simultaneously addressing guest needs, responding to machine issues, and supporting team members as needed.
  • Enhanced guest experiences by providing personalized and attentive service on the casino floor.

Education

Associate of Applied Science - Electrical Engineering

ITT Technical Institute
Hoffman Estates

Skills

  • Guest satisfaction focus
  • Exceptional communication
  • Staff Training and Development
  • Team Management
  • Customer Service
  • Customer service expertise
  • Guest Relations
  • Sales proficiency
  • VIP handling
  • Relationship Development

Timeline

Executive Casino Host

Rockford Casino
03.2022 - Current

Route Sales Specialist

Frito Lay
07.2018 - 03.2022

Casino Slot Host

Grand Victoria Casino
08.1999 - 07.2003

Associate of Applied Science - Electrical Engineering

ITT Technical Institute
William Sykaluk