Websites
Summary
Work History
Overview
Education
Skills
Certification
Timeline
ProjectManager
Rex Moffitt

Rex Moffitt

Sales Engineer
Spanish Fork,Utah

Websites

Summary

Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.

Work History

SALES ENGINEER

STORAGECRAFT/ARCSERVE
01.2016 - Current
  • Pre-Sales Technical and Architectural Engineering for backup and disaster recovery software
  • Conduct remote and onsite technical engagements to understand customer requirements and facilitate architecture or solution discussions
  • Perform multiple technical presentations and product demos daily on how our software and services can meet customer needs
  • Analyzing customer requirements and develop a fully integrated solution to meet the customer requirements
  • Establish relationships with account team, partners and customers through technical assistance and on-going product training and support them through sales cycle
  • Liaison for sales team with Product and Engineering teams from customer feedback
  • Work with team to qualify sales opportunities
  • Making sure that they have the best fitting product to meet the needs of the company
  • Participate and present at conferences, tradeshows and events as needed
  • Technical advisor to customers and internal resources on products and processes
  • Leading technical sales calls and qualify sales opportunities based on customer's needs.

TECHNICAL PRODCUT MANAGER

STORAGECRAFT
02.2013 - 01.2016
  • Competitive analysis of competing products
  • Responsible for assessing competitor products and creating reports pinpointing strengths and weaknesses of those products
  • Taking data from product comparison to recommend enhancements and changes to the product lines
  • To strengthen StorageCraft against competitors
  • Work with sales team to define strengths and weaknesses of our products vs
  • A competitor's products
  • Maintain datasheets on competitors as they release updated products and updated pricing
  • Install, configure, and learn competitor's products to evaluate them and gather needed data about the strengths and weaknesses.

TECHNICAL SUPPORT MANAGER

STORAGECRAFT
02.2012 - 02.2013
  • Worked with sales management team to coordinate and resolve escalated issues and customers concerns about support
  • Managed the relationship with support, product management, sales, and development teams
  • Created processes for case management and escalation points
  • Gathered trending data from CRM tool to monitor and document top support issues
  • Manage support team, training and guiding them to efficiently resolving customer's issues.

TECHNICAL ACCOUNT ENGINEER

STORAGECRAFT
02.2011 - 02.2012
  • Technical expert on all backup and cloud offerings
  • Performed remote installations and upgrades with customers to the latest supported versions
  • Working with VMware vSphere, Microsoft Hyper-V, Citrix Xen, and Virtual Box virtual environments testing restores of backups of all supported operating systems
  • Resolve issues that were configuration issues and submit issues that were determined to be bugs in the software.

SR. PRODUCT SUPPORT ENGINEER

LANDESK (IVANTI)
04.2002 - 10.2010
  • Product Support Engineer for LANDesk Patch Manager and Security Suite
  • Pre-sales working with the sales engineer and deployment partners in answering questions and resolving issues that would arise when on a customer's site for a POC
  • Perform activities designed to reduce call volume
  • Using trending data to create customer documents or change requests to the product to reduce customer calls
  • Configure and Resolve Issues with SQL and Oracle databases
  • Train teams on Windows Operating systems, SQL server, Active Directory, TCP/IP, and routing.

Technical Support Engineer

Intel
10.1999 - 04.2002

Microsoft Certified Trainer

Mountainland Applied Technology College
10.1998 - 10.1999

Overview

25
25
years of professional experience
5
5
Certifications

Education

INDUSTRY CERTIFICATIONS -

MOUNTAINLAND APPLIED TECHNOLOGY CENTER

ASSOCIATE DEGREE ACCOUNTING - undefined

STEVENS HENAGAR SCHOOL OF BUISNESS

Skills

Technical Leadership

Team Collaboration

Presentation Skills

Customer Relationship Management

Solution Development

Technical consulting

Technical Documentation

Technical Troubleshooting

Competitor research

Sales Training

Sales Transactions

Customer Support

Sales team support

Relationship Building

Pre-sales support

Consultative Sales Techniques

Lifecycle Management

Field consulting

Certification

Microsoft Certified

Timeline

SALES ENGINEER

STORAGECRAFT/ARCSERVE
01.2016 - Current

TECHNICAL PRODCUT MANAGER

STORAGECRAFT
02.2013 - 01.2016

TECHNICAL SUPPORT MANAGER

STORAGECRAFT
02.2012 - 02.2013

TECHNICAL ACCOUNT ENGINEER

STORAGECRAFT
02.2011 - 02.2012

SR. PRODUCT SUPPORT ENGINEER

LANDESK (IVANTI)
04.2002 - 10.2010

Technical Support Engineer

Intel
10.1999 - 04.2002

Microsoft Certified Trainer

Mountainland Applied Technology College
10.1998 - 10.1999

INDUSTRY CERTIFICATIONS -

MOUNTAINLAND APPLIED TECHNOLOGY CENTER

ASSOCIATE DEGREE ACCOUNTING - undefined

STEVENS HENAGAR SCHOOL OF BUISNESS

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Rex MoffittSales Engineer