Rexsona Begum
Annapolis,USA
Summary
• Quality Assurance Analyst with 6+ years of experience in all phases of software testing.
• Experience in different SDLC and STLC methodologies - Agile, Waterfall.
• Experience in Integrated Eligibility System Maintenance and Operation (M&O) and Enterprise Level of Care (ELOC) projects.
• Experience in Medicaid, SNAP, TEA and DSNAP policy.
• Expertise in understanding and analyzing Test requirements, Tracking changes and maintenance of Test Requirements.
• Experience in designing test strategy, test plan, planning and implementation of test suits.
• Experienced in Software Development Life Cycle in Agile (Scrum) & Waterfall and Software Testing Life Cycle (STLC) and Bug Life Cycle. Conduct data verification tests in different environments and ensure successful data migration validation.
• Conduct data verification tests in different environments and ensure successful data migration validation.
• Experience in analyzing the User Stories, Requirements and Use Cases to develop test cases.
• Worked extensively on performing Black Box Testing, Functional Testing, System Testing, Smoke Testing,508
• Compliance testing, UAT Testing, Regression Testing, User Acceptance Testing. AMP, Cross Browser, Access Assistant and IBM Equal Access Accessibility Checker
• Extensively experienced in Software QA performing Manual Software Testing, writing Test plans and Test cases using various Tools. Executed batch jobs.
• Experience in performing mobile functionality and usability testing for mobile web and mobile apps.
• Worked in a cloud environment to test functionalities of the web application.
• Participate in product design reviews, providing input on functional requirements, schedules, issues, and risks.
• Experience in test management and defect management tools Atlassian JIRA, Confluence, Zephyr.
• Reporting testing progress at the end of every sprint in the Sprint Review and defect tracking using JIRA.
• Strong Knowledge of HP ALM and QC(Project management, defect reporting and tracking tools).
• Experience in writing basic to moderate SQL Queries to extract data from Databases.
• Proficient in Microsoft Office Suite: Excel, Project, Word, Presentation, Outlook, and Access.
• Ability to respond to strict time constraints and changing priorities and timelines.
• Excellent decision-making skills with an effective combination of undertaking multiple responsibilities.
• Knowledge of reviewing, analyzing Business Requirement Document, Scripting & Documentation. Testing Artifacts & Test Case development, Test Plans, Cases, Processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
User Acceptance Tester
State of Wisconsin Department of Health Services (DHS)
06.2025 - Current
- Collaborates with government offices to accurately complete the application and recertification process.
- Create and execute test data in both Project Enhancement and Non-Project Enhancement user stories In JIRA.
- Secures documentation for Medicaid/MSP renewal applications, if needed, for members.
- Attention to detail by adhering to state requirements, and securing supporting documentation.
- Meets daily, weekly, and monthly production goals. Must also meet quality standards by ensuring proper phone etiquette, adherence to scripts, state regulations, HIPAA compliance, ongoing corporate compliance standards, and making accurate and descriptive documentation.
- Experience with the Medicare/Medicaid program and experience with screening for Medicaid eligibility is a strong plus.
- Expertise and knowledge of Medicaid, Special Needs Programs (SNP), Low-Income Subsidy (LIS), and the Medicare Savings Program (MSP).
- Developed and executed detailed test cases, identifying defects and ensuring resolution prior to deployment.
- Led testing efforts for software applications to ensure compliance with user requirements and regulatory standards.
- Streamlined testing processes by implementing automated tools, reducing cycle time for software releases.
- Process notices, elections, terminations, and premium payments in compliance with federal regulations.
- Communicate with account management to clarify discrepancies, and provide guidance on enrollment procedures.
- Coordinate with the internal operations team when there are data feed issues, or errors.
- Fostered a positive team environment by actively participating in meetings, sharing knowledge, and contributing to the professional growth of colleagues.
- Continuously updated professional knowledge in User Acceptance Testing best practices, staying current with emerging trends and technologies.
- Enhanced user experience by conducting thorough testing of software applications before deployment.
Quality Assurance Tester
Arkansas Department of Human Services
11.2021 - 05.2025
- Have Medicaid, SNAP, TEA, and DSNAP policy certification.
- Create and execute test data in both Maintenance and Operation (M&O) and Enterprise Level of Care (ELOC) projects of the Integrated Eligibility System.
- Use agile systems and strategies to provide quick and feasible solutions, based on agile systems, to the organization.
- Attend scrum meetings, like daily stand-up, sprint grooming, sprint review, and sprint retrospective.
- Created test cases manually to perform different types of testing, such as positive/negative, functional/regression, interface, batch testing, screen navigational testing, smoke/sanity testing, exploratory testing, and backend testing.
- Performed functional and user acceptance testing in accordance with approved test plans, and researched unexpected results.
- Strong experience and extensive involvement with requirement analysts, test planning calls with the Scrum Master, business analysts, and developer daily stand-up calls with project release managers, as well as UAT, to deliver a quality product to the customer.
- Learn and understand Medicaid, TEA, and SNAP benefits programs for writing and execution of test cases.
- Executed both functional and UAT scripts to execute UAT batch jobs and perform application interface/integration testing.
- Perform functionality, usability, design, and basic security testing on the citizen portal, worker portal, EMCI, and MMIS.
- Evaluate and select QA testing tools and methodologies that best fit the project's needs.
- Perform web application testing on mobile devices (multiple browsers and devices, plus cross-browser).
- Update Requirements Traceability Matrix.
- Create, update, and execute automated test scripts.
- Document all test results in the appropriate format in JAMA.
- Log all defects discovered during Functional and UAT by using JIRA.
- Used Jira to document issues found during the testing process, suggested appropriate solutions, and prioritized defects for resolution in coordination with the development team.
- Provide recurring status updates on the status of both Functional and UAT efforts.
- Interpret state and federal policies as they relate to testing activities.
- Ability to triage with other teams (business, SIT, and development) to resolve issues.
- Execute ADA test cases by using tools like AMP, Cross-browser, Access Assistant, and IBM Equal Access Accessibility Checker.
- Ensured compliance with industry standards such as ISO 9001, while maintaining a focus on quality assurance.
- Improved software quality by designing and executing comprehensive test plans and test cases.
- Designed easy-to-understand testing protocols for distribution to untrained personnel, incorporating corporate standards, and regulatory guidelines.
- Validated bug fixes, confirming that the software met or exceeded quality expectations before release.
- Monitored the resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing a QA perspective.
- Recommended changes and corrections to developers for optimal software performance and usability.
QA Engineer/508 Trusted Tester
U.S. Department of Commerce
08.2019 - 07.2021
- Coordinated with different teams (Business, Development, and Management) to get data transferred to different interfaces.
- Worked in an Agile Scrum environment to attend scrum meetings, such as daily stand-ups, sprint grooming, and sprint retrospectives.
- Reviewing and updating test cases as per requirements for different releases.
- Performed all kinds of testing, such as Smoke Testing, Functional Testing, Regression Testing, Boundary Testing, Sanity Testing, and UAT Testing.
- Worked with software testers and developers to plan the testing effort and resource estimates.
- Developed test cases based on the requirements, participated in the implementation of test cases and test scripts according to the business requirements and system requirements.
- Identified the process flaws in the existing system and recommended business process improvements through the new system after analyzing and documenting the as-is system and the to-be system.
- Conducted detailed business and process due diligence in order to develop the functional requirement specification documents.
- Performed 508 Compliance Testing using testing tools such as Axe Dev, JAWS, WAVE Evaluation, NVDA screen reader, and ZoomText.
- Strong understanding of web accessibility standards (Section 508, WCAG 2.0).
- Participated in JAD sessions for requirements elicitation with various stakeholders, developers, QA, and management to identify critical success factors of the application.
- Planned and carried out all activities while working as a liaison between business users and developers to submit requirements and change requests.
- Worked on various business and technical documents, including the requirements, scenarios, and other business/technical information relevant to the project.
- Conducted end-to-end manual testing of the system and prepared and managed test cases using ALM.
- Worked in the Agile (SCRUM) development methodologies.
- Used JIRA to create and execute test cases, store results and metrics, and critically analyze, document, and maintain the test results and test logs.
- Provided UAT testing status information to the quality assurance lead, project manager, and various business stakeholders.
- Create UAT test cases for the business community based on user roles and privileges for commercial users.
- Assist UAT users with questions on test case execution and creating defect reports.
- Create user profiles and privileges per preconditions of the test case and UAT test execution. Perform testing on production support defects (fix/verified).
- Enhanced software quality by developing and implementing comprehensive testing strategies.
- Advanced departmental knowledge-sharing by training new QA Engineers on company-specific testing methodologies and tools.
- Optimized test environments for more efficient test execution, contributing to shorter development cycles.
Education
Bachelor of Arts - Business Administration
University of Maryland, Baltimore County
Baltimore, MDAssociate of Arts - Business Management
Anne Arundel Community College
Arnold, MDSkills
JIRA, HP ALM, QC
Microsoft Office: Word; PowerPoint; Excel; Outlook
Defect & Bug Discovery, Tracking, Logging, & Reporting
Excellent verbal and written skills
Organized and detail-oriented
Strong leadership skills
Prioritize tasks accordingly to deadlines
ADA Testing using tools like AMP, Cross-Browser, Access Assistant and IBM Equal Access Accessibility Checker
Experience with various OS- Windows10, Windows Server2012 R2, MAC OSX
Executing tests such as UAT, Regression, smoke, sanity functional, Black box, GUI, ad-hoc
Highly analytical and an efficient problem solver
Coachable and team player strong work ethic
Hard-working and growth-orientated
Enthusiastic, driven and reliable
Certification
- SNAP Policy Certification
- LTSS Policy Certification
- Family Medicaid Policy Certification
- MAGI Policy Certification
- MSP Policy Certification
- AABD Related Categories Policy Certification
- AABD Policy Certification
- Certified DHS Section508 Trusted Tester
- Workday HCM Certified Consultant
- CompTIA Security + CE Certified
Timeline
User Acceptance Tester
State of Wisconsin Department of Health Services (DHS)
06.2025 - Current
Quality Assurance Tester
Arkansas Department of Human Services
11.2021 - 05.2025
QA Engineer/508 Trusted Tester
U.S. Department of Commerce
08.2019 - 07.2021
Bachelor of Arts - Business Administration
University of Maryland, Baltimore County
Associate of Arts - Business Management
Anne Arundel Community College