Rey Brito

• Greeted and assisted customers requiring service, attended to the customers concerns regarding time constraints and availability for service.
• Communicating customers concerns with the technicians to minimize miss diagnosis repairs
• Answered service department phone and responded promptly to questions and messages.
• Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
• Used Protractor computer system to enter customer information, create service records, order parts and develop cost estimations.
• Maintained a financial forecast of prior year 2021 daily budget. With a goal of increasing, last 2021 Sales by 32% and we met that goal on January 01 of 2023. The company reached its highest sales numbers in its 50 year history.

• Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
• Diagnosed equipment issues by analyzing error messages and testing results.
• Maintained operability and safety of Hydraulic lifts & equipment by performing monthly inspections and preventative maintenance.
• Input income and expense details into Quick Books system to track business finances.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Completed multi-point inspections, including washing and refueling units.
• Performed preventative maintenance on engines, transmissions, tires and other vehicle systems.
• Troubleshot and diagnosed problems with brakes, steering and transmissions.
• Ordered parts necessary for vehicle repairs and new installations.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Trained new employees in specific job requirements.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Responded to customer telephone calls, emails and in-person requests for assistance.
• Test drove vehicles to determine problems and test repairs.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Partnered with vendors and suppliers to effectively manage and budget for over $25,00.00 in inventory.

• Suggested add-on services that would be helpful to customers and improve bottom line.
• Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
• Documented all changes and actions in computer-based tracking system.
• Diagnosed and troubleshot problems, repairing and restoring Vehicles to peak performance.
• Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
• Certified in OBDII Ford WDS Systems
• Certified in Diesel 7.3 & 6.0

Performed oil changes tire rotations and helped dealer technicians with repairs and diagnosis