Reyana Davenport
Boynton Beach,FL
Summary
Dynamic General Manager with expertise in customer service, team building, and conflict resolution. Proven ability to enhance member experiences and drive community engagement.
Overview
4
4
years of professional experience
Work History
General Manager
Planet Fitness
Lake Worth, FL
05.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations, ensuring a positive member experience.
- Coordinated marketing initiatives that increased membership growth and improved retention rates.
- Managed staff schedules and resolved employee conflicts to maintain a harmonious workplace.
- Trained new employees on customer service protocols and operational procedures.
- Conducted regular facility inspections to uphold cleanliness and safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Fostered a welcoming environment through community engagement activities.
Assistant Manager
Planet Fitness
Lake Worth, Florida
02.2023 - 05.2023
- Managed scheduling and coordination of team shifts effectively.
- Managed customer service inquiries and complaints in a timely manner.
- Addressed member inquiries and resolved issues promptly.
- Facilitated communication between team members and management regularly.
- Assisted in daily operations and member engagement at fitness center.
- Maintained up-to-date knowledge of company products and services.
Overnighter
Planet Fitness
Lake Worth, FL
07.2022 - 01.2023
- Recognized and addressed customer needs swiftly to enhance service delivery.
- Facilitated customer inquiries and resolved issues to elevate satisfaction levels.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Executed daily responsibilities with accuracy and efficiency to support operational needs.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Santaluces
Lantana, FlAssociate of Science - Business
Palm Beach State College
Lake Worth, FL08-2026
Skills
- Project management
- Sales management
- Budgeting
- Employee training
- Dispute management
- Team collaboration
- Customer engagement
Timeline
General Manager
Planet Fitness
05.2023 - Current
Assistant Manager
Planet Fitness
02.2023 - 05.2023
Overnighter
Planet Fitness
07.2022 - 01.2023
High School Diploma -
Santaluces
Associate of Science - Business
Palm Beach State College