Reyauna Pradia

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Met customer call guidelines for service levels, handle time and productivity.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Boosted operational efficiency by overseeing various concurrent chat interactions.

Met or exceeded scorecard requirements for productively, schedule adherence, quality and attendance

Implemented quality control measures to elevate customer satisfaction.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.