Reyna Baldera
Jersey City,NJ
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in restaurant establishments.
Overview
15
15
years of professional experience
Work History
Bartender
BJ's Restaurant and Brewhouse
09.2016 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bar Manager
BJ's Restaurant and Brewhouse
09.2016 - Current
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Supervisor
Red Robin
08.2012 - 09.2017
- Supervised daily operations, ensuring adherence to service standards and quality control.
- Trained and mentored staff on best practices and customer service techniques.
- Implemented new training programs that enhanced team performance and guest satisfaction.
- Streamlined inventory management processes to reduce waste and increase efficiency.
- Resolved customer complaints promptly, improving overall guest experience ratings.
Bartender
Red Robin
08.2012 - 09.2017
- Delivered exceptional customer service by efficiently managing drink orders and ensuring guest satisfaction.
- Trained new staff on beverage preparation techniques and service standards to enhance team performance.
- Maintained cleanliness and organization of the bar area, adhering to health and safety regulations.
- Crafted innovative cocktail recipes while upselling menu items to enhance customer experience.
Bar Manager
Iron Monkey
05.2011 - 08.2012
- Implemented cost-saving measures, improving overall operational efficiency without compromising quality.
- Trained and mentored staff on mixology techniques and customer service excellence.
- Managed inventory control, optimizing stock levels to reduce waste and enhance profitability.
Education
High School Diploma -
Memorial High School
West New York, NJSkills
- Strong multitasking
- Menu memorization
- Professional appearance
- Service-oriented mindset
- Highly reliable
- Team player attitude
- Outgoing personality
- Responsible alcohol service
- Customer service expertise
Accomplishments
Green Apron- Highest serving certification awarded to employees with the upmost responsible, timely, and knowledgable service.
Brew Genius-Tested and certified in identifying and describing BJ's award winning core beers. I have the ability to properly pair any of our beers with menu items according to taste and composition.
Languages
Spanish
Native or Bilingual
Timeline
Bartender
BJ's Restaurant and Brewhouse
09.2016 - Current
Bar Manager
BJ's Restaurant and Brewhouse
09.2016 - Current
Supervisor
Red Robin
08.2012 - 09.2017
Bartender
Red Robin
08.2012 - 09.2017
Bar Manager
Iron Monkey
05.2011 - 08.2012
High School Diploma -
Memorial High School