Summary
Overview
Work History
Education
Skills
Timeline
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Reyna Barrios Diaz

Perris,CA

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

5
5
years of professional experience

Work History

WMS Specialist

GPA Logisitics
Ontario, CA
08.2023 - Current
  • WMS Super User - Offered support and resolved problems either with customer integrations or offered user support
  • IT Help Desk Administrator - Provided support across the company as the ticket support
  • EDI Support - Worked and troubleshooted files sent for 832s/940s/943s/944s/945s across all clients
  • WMS Troubleshooting -Would investigate and test processes to find the underlying issue
  • UAT Testing - Test order processing when integrating new clients to ensure 943s and 945s contain the information required by customers and ensure processes enacted at the floor level run smoothly.

Customer Service Representative

White Horse Logistics
Ontario, CA
08.2019 - 03.2023
  • Answered customer inquiries
  • Provided customer service to resolve customer complaints regarding order process
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Venice Senior High School
Los Angeles, CA
06-2019

Bachelor of Science - Cybersecurity

American Public University System
Charles Town, WV

Skills

  • Customer Relations
  • Process Analysis
  • Attention to Detail
  • Organizational Skills
  • Problem-Solving
  • Reliability
  • Analytical Thinking
  • Problem-Solving Abilities

Timeline

WMS Specialist

GPA Logisitics
08.2023 - Current

Customer Service Representative

White Horse Logistics
08.2019 - 03.2023

High School Diploma -

Venice Senior High School

Bachelor of Science - Cybersecurity

American Public University System

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Reyna Barrios Diaz