Reyna Beltran
Corona ,CA
Overview
4
4
years of professional experience
Work History
Reception Manager
Diamond Transportation Services
Ontario, CA
05.2020 - 12.2023
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Collaborated with other department managers to create seamless guest experiences across all hotel services.
- Coordinated group bookings efficiently, working closely with event planners to tailor packages that met client-specific requirements.
- Implemented effective scheduling strategies, balancing employee preferences with business needs to optimize staff productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated office events, seminars and meetings for staff and clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
Bachelor Of Psychology - Psychology
California State San Marcos
San Marcos, CA05.2019
Skills
- Customer service focus
- Data entry proficiency
- Scheduling expertise
- Strong leadership
- Team building expertise
- Scheduling mastery
- Customer service
- Problem-solving abilities
- Multitasking
- Office Coordination
- Scheduling
Languages
Spanish
English
Timeline
Reception Manager
Diamond Transportation Services
05.2020 - 12.2023
Bachelor Of Psychology - Psychology
California State San Marcos