
Driven and bilingual professional with a proven track record at Party City, enhancing customer relations and achieving service goals through effective communication and knowledge. Skilled in forklift operation and maintaining safety standards, I excel in multitasking and prioritizing tasks. Demonstrates an upbeat personality and proficiency in Microsoft Office, contributing to improved process efficiency and problem-solving.
•Educated customers on special pricing opportunities and company offerings.
•Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
•Consulted with customers regarding needs and addressed concerns.
•Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Forklift Operator
• Securely move boxes and packages from the docks to the corresponding departments.
•Updated inventory and production information using warehouse management systems and scanner guns.
•Part of the safety committee; help ensure that associates are following the proper safety rules to make sure they get home safe.
• Problem solving; looking for missing pallets and helping with the purge.
Layup Experience
•Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department .
•Used pallet jacks to move items to and from warehouse locations.
•Monitored work areas for cleanliness and functionality and removed obstacles for safety.
•Recognized defective material and reported issues to management.
• Problem solved day to day problem and helped with the purge and linking audits.
Processing Experience
•Packed and labeled merchandise to prepare for loading and shipment to stores.
•Labeled boxes and placed in outbound collection areas.
•Monitored product quality, reporting problems to mitigate safety issues and improve processes.
•Packaged fragile items with protective padding to prevent damages during shipments.
•Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Skills
Spanish and English speaker
Material Loading and Unloading
Cleaning and Organization Materials
Sorting and Labeling
Forklift Operation
Heavy Lifting
Pallet Jacks
Upbeat and Positive Personality
Multitasking and Prioritization
Microsoft word
Excel
Damage Reports Problem-Solving
Basic Mathematics