Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

REYNA C. NARANJO

Phoenix,AZ

Summary

To obtain a position as a customer service representative or data entry associate that would allow me to use my strong communication skills in a positive work environment. I am an efficient individual who is motivated in providing consistent, accurate, and quality work.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Wells Fargo
27 Rose Garden
12.2025 - 05.2026
  • Resolved customer inquiries efficiently through multiple channels, enhancing overall client satisfaction.
  • Processed transactions accurately while adhering to compliance and security protocols.
  • Collaborated with team members to streamline service workflows, reducing response times.
  • Provided knowledgeable support regarding financial products, ensuring clients made informed decisions.
  • Documented customer interactions meticulously, contributing to improved service records and follow-ups.
  • Mentored new representatives on best practices for customer engagement and problem resolution.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Led initiatives to enhance team performance, fostering a culture of continuous improvement in service quality.
  • Analyzed customer feedback to identify trends, driving improvements in service delivery processes.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Cashier

McDonald's
01.2019 - 08.2019
  • Placed customer orders with accuracy and enthusiasm.
  • Maintained a balanced cash drawer by handing exact change.
  • Sustained a clean and organized environment by sanitizing and stocking stations.
  • Prepared for business rush hours.

Caregiver

Ability 360
06.2016 - 07.2017
  • Cared for the well-being of personal client.
  • Prepared daily meals to nutritional guidelines.
  • Maintained client prescription intake.
  • Maintained a healthy relationship with client.
  • Transported client to necessary appointments.

Sales Representative

Cricket Wireless
01.2015 - 06.2016
  • Open and closed shop.
  • Provided product information for customer inquiry.
  • Promoted new cellular products.
  • Offered deals and up-sales.
  • Assisted in the repairing of cellular devices.

Education

Diploma - undefined

Career Success High School
05.2013

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Relationship building

Call center experience

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Wells Fargo
12.2025 - 05.2026

Cashier

McDonald's
01.2019 - 08.2019

Caregiver

Ability 360
06.2016 - 07.2017

Sales Representative

Cricket Wireless
01.2015 - 06.2016

Diploma - undefined

Career Success High School
REYNA C. NARANJO