Reyna Hernandez
Griffith,IN
Summary
Proven leader in sales and team development, significantly enhancing customer satisfaction and sales performance at Ashley’s Home Store. Expert in systems and software, with a knack for decision-making and team building. Achieved notable increases in repeat business and referrals through strategic relationship management and sales excellence.
Overview
4
4
years of professional experience
Work History
Assistant Sales Manager
Ashley’s Home Store
Highland, IN
02.2022 - Current
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Managed and developed sales team.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Associate
Metro by T-Mobile
Hammond, IN
11.2021 - 02.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Cashier
Burlington
Highland, IN
07.2021 - 10.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Business Management
Ivy Tech Community College of Indiana
East Chicago, INHigh School Diploma - Internet Technology
Curie Metro
Chicago06.2015
Skills
- Goals and performance
- Team building and development
- Sales reporting
- Sales goals
- Systems and software expertise
- Decision-making
- Team management
Timeline
Assistant Sales Manager
Ashley’s Home Store
02.2022 - Current
Sales Associate
Metro by T-Mobile
11.2021 - 02.2022
Cashier
Burlington
07.2021 - 10.2021
Business Management
Ivy Tech Community College of Indiana
High School Diploma - Internet Technology
Curie Metro