Reyna Lamb
809 L Street, Barling,AR
Summary
Highly-motivated Student Worker with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Student Worker - Financial Services
ArcBest
Fort Smith, AR
11.2023 - Current
- Assisted in the preparation of financial statements and other reports for internal use.
- Analyzed data from a variety of sources, including spreadsheets and databases, to identify potential discrepancies.
- Performed detailed reviews of accounting systems and processes for efficiency and accuracy.
- Analyzed balance sheets, income statements, cash flow statements, budgets, performing calculations as needed.
- Supported efficient accounting operations with high-quality administrative support.
Student Worker-real Estate
ArcBest
Fort Smith, AR
02.2023 - 11.2023
- Followed instructions from management to complete tasks according to exact specifications.
- Developed strong oral and written communication skills in working with people of different ages.
- Work with Excel, PowerPoint, and other programs.
- Set specific goals for projects to measure progress and evaluate end results.
Server
Rolando's Nuevo Latino Restaurante
Fort Smith, AR
04.2022 - 02.2023
- Record meal selections and transactions in a microsystem to deliver marvelous service.
- Check with customers to determine satisfaction with meals, quickly taking action to correct problems.
- Present menus to patrons to answer questions about offered items and make suitable recommendations.
- Upsell desserts, appetizers, and specialty drinks to optimize sales to a minimum of $3,000.
- Train new employees on restaurant procedures and plating techniques.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
Front End Supervisor
Ross Dress for Less
Fort Smith, AR
08.2021 - 05.2022
- Delivered consistent training and close mentoring support to front-end employees in operations and customer service strategies.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Achieved sales goals and business objectives by motivating staff and promoting CPR scores to 100%.
- Kept the CPR score to 125% above store goals.
Assistant Manager
Domino's Pizza
Fort Smith, AR
10.2019 - 04.2021
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership to keep load times under 1 minute.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Coached drivers to keep delivery times 15 minutes or under.
Education
BBA - Business Finance And Consumer Marketing
University of Arkansas-Fort Smith
Fort Smith, AR12-2024
Skills
- Auditing
- Variance Analysis
- High-Volume Dining
- Point of Sale (POS) System Operations
- Taking Cues and Direction
- Curricula Planning
- Team Management
- Critical Thinking
- Supervision & Leadership
- Customer Service
- Data Entry
- Problem-Solving
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted to Front-End Supervisor within my first month for my quick learning skills and up-sales that achieved 125% CPR.
- Employee of the month as Front-End Supervisor(2022)
- Developed relationships with new employees and typically exceeded sales expectations.
Timeline
Student Worker - Financial Services
ArcBest
11.2023 - Current
Student Worker-real Estate
ArcBest
02.2023 - 11.2023
Server
Rolando's Nuevo Latino Restaurante
04.2022 - 02.2023
Front End Supervisor
Ross Dress for Less
08.2021 - 05.2022
Assistant Manager
Domino's Pizza
10.2019 - 04.2021
BBA - Business Finance And Consumer Marketing
University of Arkansas-Fort Smith
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