Summary
Overview
Work History
Education
Skills
Timeline
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Reyna Luna

Holland,MI

Summary

Bringing 5 years of related experience. Knowledgeable and dedicated customer service professional with extensive experience in the Automotive glass industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Quality Liaison

Vitro
Holland, MI
06.2019 - Current
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify root causes and rectify problems.
  • Completed precise measurements using special tools.
  • Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.

Containment Specialist

Qspec LLC
Holland, MI
01.2019 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Managed CS1/CS2 containment.
  • Identified and helped resolve non-conforming product issues.
  • Recorded defects and coordinated issue resolution with development team and functional leads.

Quality Inspector

PPM
Holland, MI
01.2017 - 06.2018
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Discarded and rejected products, materials and equipment not conforming with specifications.

Education

No Degree - Business Scienece

University of Phoenix
Tempe, AZ

Skills

  • Effective Sorting
  • Customer Relations
  • Customer Satisfaction
  • Enhancing Customer and Supplier Relationship
  • Total Quality Management
  • Inspection Protocols
  • Sample Testing
  • Administrative Management
  • Perceptual Speed
  • Customer Data Confidentiality

Timeline

Quality Liaison

Vitro
06.2019 - Current

Containment Specialist

Qspec LLC
01.2019 - Current

Quality Inspector

PPM
01.2017 - 06.2018

No Degree - Business Scienece

University of Phoenix

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Reyna Luna