Reyna Mesquita
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to overall company success. Results-oriented professional with a passion for building relationships and fostering partnerships.
Overview
1
1
year of professional experience
Work History
client services coordinator
Community Medical Services
Peoria, Arizona
04.2025 - Current
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Managed client accounts, overseeing billing, payments, and service scheduling to ensure client satisfaction.
- Coordinated treatment schedules and resources for healthcare staff to enhance service delivery.
- Communicated effectively with clients to address inquiries and concerns.
- Collaborated with team members to improve client service processes.
- Maintained accurate client records and documentation to ensure seamless access to information.
- Maintained accurate records of client interactions in order to track trends in customer satisfaction levels.
- Managed incoming calls and directed them to appropriate personnel.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Developed strategies for dealing with difficult customers while maintaining a professional demeanor.
Education
High School Diploma -
Raymond S Kellis High School
Glendale, AZ04-2022
Skills
- Customer support
- Client profiling
- Payment follow-ups
- Treatment planning
- Data analysis
- Problem solving
- Team collaboration
- Multitasking abilities
- Effective communication skills
- Professional demeanor
Timeline
client services coordinator
Community Medical Services
04.2025 - Current
High School Diploma -
Raymond S Kellis High School