Adebimpe Ishmail, MBA
Client Services Coordinator
San Francisco,CA
Summary
Professional in client-facing roles bringing 5 years of experience in client services coordination, customer success & engagement, regulatory and contract compliance. Promoted within 4 months due to strong performance and resourcefulness. Seeking to leverage expertise in providing exceptional customer experiences and regulatory adherence to contribute to a dynamic customer support team.
Overview
7
7
years of professional experience
Work History
Client Services Coordinator
Tenderloin Neighborhood Development Community
09.2022 - Current
- Overseeing a portfolio of 150+ clients, nurturing relationships through consistent communication, and promptly addressing inquiries and concerns.
- Solving client concerns through attentive listening and proactive solution proposals, ultimately bolstering client loyalty.
- Achieving effective collaboration with cross-functional teams to optimize processes and enhance service delivery, resulting in heightened client satisfaction and retention
- Monitoring metrics and develop actionable insights using CRM software to report, track & analyze client progress and outcomes to improve efficiency and performance
- Adhering to ethical standards by upholding client confidentiality in the handling of sensitive information
Compliance Specialist
Geo Group Inc
02.2019 - 08.2022
- Spearheaded evaluations and audits of quality and fidelity of service delivered quarterly and annually in compliance with internal policies and industry regulations
- Executed system-wide quality assurance plans in collaboration with the Director
- Ensured accurate entry, analysis, consolidation and filing of data
- Conducted training sessions and developed simplified training materials for staff on program requirements, resulting in 100% compliance rate annually
- Assisted in resolving programmatic and personnel problems.
Customer Service/Marketing Representative (Intern)
Owolabz Nigeria. Ltd
08.2016 - 11.2017
- Managed 20+ customer inquiries via phone and in-person daily, covering products, enrollments, service cancellations, and basic tech support.
- Verified customer data and maintained accurate records in databases.
- Achieved record-breaking leads in 5 months by educating prospects on services including freight operations, trade lanes, and billings.
- Executed administrative duties such as drafting memos, letters, and reports, as well as scheduling appointments, meetings, and events..
Education
MBA - Marketing Management
Lincoln University
California12.2020
Bachelor of Arts - International Relations
University of Lagos
Lagos, Nigeria09.2015
Skills
- Trained in CRM (Salesforce, Zendesk)
- Advanced Microsoft Office Suite, Google
- Proven Client Engagement Success
- Regulatory Compliance
- Customer Support
- Communication skills
- Process Improvement
- Issue and Complaint Resolution
- Operational Efficiency
- Database Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Facts do not exist, only interpretations.
Friedrich Nietzsche
Timeline
Client Services Coordinator
Tenderloin Neighborhood Development Community
09.2022 - Current
Compliance Specialist
Geo Group Inc
02.2019 - 08.2022
Customer Service/Marketing Representative (Intern)
Owolabz Nigeria. Ltd
08.2016 - 11.2017
MBA - Marketing Management
Lincoln University
Bachelor of Arts - International Relations
University of Lagos
Similar Profiles
David WRUBELDavid WRUBEL
Adminstrative Assistant II at Tenderloin Neighborhood Development CorporationAdminstrative Assistant II at Tenderloin Neighborhood Development Corporation
Katie BouchéKatie Bouché
Support Services Manager at Tenderloin Neighborhood Development CorporationSupport Services Manager at Tenderloin Neighborhood Development Corporation
Matthew BurrisMatthew Burris
Front Desk Clerk at Tenderloin Neighborhood Development CorporationFront Desk Clerk at Tenderloin Neighborhood Development Corporation