Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Reyna Rodas Merino

Springfield,VA

Summary

Dynamic team leader with a proven track record at Charolette Russe, enhancing customer satisfaction through strategic initiatives. Skilled in customer service and team coordination, I excel in fostering collaboration and achieving project goals. My expertise in time management and public speaking drives effective team performance and exceptional service delivery.

Overview

3
3
years of professional experience

Work History

Team Leader

Charolette Russe
Springfield , VA
07.2024 - Current
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.

Baker/Mixer Operator

Crumbl Cookies
Alexandria , VA
08.2023 - 07.2024
  • Met with customers to discuss needed bakery items and take orders.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Set ovens to appropriate temperatures to pre-heat.
  • Measured out ingredients accurately to ensure consistent product quality.

Cashier

Dollar Tree
Annandale, VA
04.2023 - 07.2023
  • Answered phone calls to assist customers with questions and orders.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Followed company security procedures for handling large sums of money.

Cashier

McDonald's
Annandale, Virginia
02.2022 - 02.2023
  • Answered phone calls to assist customers with questions and orders.
  • Followed company security procedures for handling large sums of money.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped with purchases and signed customers up for rewards program.

Education

High School Diploma -

John R Lewis High School
Springfield, VA
06-2024

Some College (No Degree) - Elementary School Teaching

Northern Virginia Community College
Annandale, VA

Skills

  • Customer service
  • Team leadership
  • Classroom management
  • Teaching strategies
  • Lesson planning
  • Time management
  • Public speaking

Languages

Spanish
Native/ Bilingual

Timeline

Team Leader

Charolette Russe
07.2024 - Current

Baker/Mixer Operator

Crumbl Cookies
08.2023 - 07.2024

Cashier

Dollar Tree
04.2023 - 07.2023

Cashier

McDonald's
02.2022 - 02.2023

High School Diploma -

John R Lewis High School

Some College (No Degree) - Elementary School Teaching

Northern Virginia Community College
Reyna Rodas Merino