REYNA ROSADO
Pembroke Pines,FL
Summary
Proactive Social Work major (3.5 GPA) currently attending Broward Community College, with 7.5+ years of work experience. Aiming to leverage a proven knowledge of conflict resolution, customer needs assessment, and complaint resolution skills to successfully fill this role at your company. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Compassion's Behavioral Health
Hollywood, FL
04.2023 - Current
- Assisted in coordinating transportation for appointments outside the facility when necessary.
- Provided crisis intervention services to patients in need.
- Observed patients' behaviors during recreational activities and outings.
- Provided emotional support to clients and patients dealing with difficult situations.
- Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
- Responded promptly to any emergency situations that may arise within the facility.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Advised clinical staff regarding appropriate interventions for behavioral issues.
- Monitored patient safety in all areas of the facility.
- Completed patient reports daily and submitted to management for evaluation.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Followed standard admissions procedures and documentation requirements for client intakes.
Server
Red Lobster
Pembroke Pines, FL, FL
07.2020 - 04.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Behavioral Health Technician
Arete Recovery
Pembroke Pines, FL, FL
06.2021 - 01.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds every 15 minutes to check on residents.
- Performed client intake procedures according to internal standards for new admissions.
- Documented behavioral incidents to keep accurate records.
- Completed daily client rounds and tracked client movements.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Educated clients on important life skills, housekeeping and food preparation.
- Assisted with execution of client activities, support groups and field trips.
Education
Associate of Arts - Social Work
BROWARD COMMUNITY COLLEGE
true06-2025
A.A - Social Work Candidate
Skills
- Client Transportation
- ADL support
- Activity monitoring
- Security procedures knowledge
- Community Mental Health Programs
- Activity Monitoring
- Maintaining Safety Standards
- Site Visits
- Behavior Observation
- Mental Health Care
- Adaptability and Flexibility
- Charting and Clinical Documentation
- Supporting Daily Living Needs
- Administrative Support
- Searches and Seizures
- Warm and Friendly
Certification
- CPR/AED/First-Aid Training - 1 Year
Languages
Spanish
Limited
Timeline
Behavioral Health Technician
Compassion's Behavioral Health
04.2023 - Current
Behavioral Health Technician
Arete Recovery
06.2021 - 01.2023
Server
Red Lobster
07.2020 - 04.2023
Associate of Arts - Social Work
BROWARD COMMUNITY COLLEGE
A.A - Social Work Candidate
- CPR/AED/First-Aid Training - 1 Year
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