Reyna Sanchez
Bell,CA
Summary
Detail-oriented financial services professional with experience in customer service, deposit processing, and cash management. Spanish fluency supports referral coordination, product promotion, and clear customer communication. Focused on sales growth, operational accuracy, and a smooth branch experience.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Lead Teller
Wells Fargo
Lakewood, California
04.2024 - Current
- Processed cash deposits, withdrawals, transfers, and account payments for customers.
- Supervised teller line operations in a Wells Fargo branch banking environment.
- Promoted Wells Fargo products through customer referrals and account conversations.
- Developed strategies to increase sales opportunities among customers by cross-selling bank services or products.
- Maintained up-to-date knowledge of current bank products and services for customers' convenience.
- Implemented new policies or procedures based on regulatory updates or changes in business needs.
Financial Sales Representative
Northgate Gonzalez Markets
South Gate, California
03.2021 - 03.2024
- Promoted financial products through customer conversations and store visits, and enhanced customer awareness and engagement.
- Processed applications for prepaid cards, money transfers, and check cashing services, facilitating seamless financial transactions for customers.
- Assisted customers with remittance, bill payment, and cash services at market counter, ensuring efficient and accurate service delivery.
- Evaluated company department goals and objectives with reference to sales revenue and profit targets.
- Increased company-wide forecasting accuracy.
- Implemented best practices for providing excellent customer service.
Education
High School Diploma -
Bell High School
Bell06-2018
Skills
- Teller systems
- Deposit processing
- Transaction processing
- Cash handling
- Cash counting
- Branch operations
- Regulatory compliance
- Cross-selling
- Customer engagement
- Operational efficiency
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Certification
- ATM Certified
References
- Brandon Parton - Branch Operations Manager - 310-467-9915
Timeline
Lead Teller
Wells Fargo
04.2024 - Current
Financial Sales Representative
Northgate Gonzalez Markets
03.2021 - 03.2024
High School Diploma -
Bell High School