Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer Service Associate
Ross Stores
03.2024 - 06.2025
Answered phone calls promptly, providing assistance and information to customers.
Resolved customer complaints with empathy and professionalism, enhancing customer satisfaction.
Assisted customers with product inquiries and selections.
Educated customers on store promotions and loyalty programs.
Processed transactions accurately at the cash register.
Processed customer payments accurately, contributing to smooth transaction flow.
Maintained a clean and organized sales floor environment.
Receiving and organizing new inventory
Pharmacy Technician Trainee
Jackson North Medical Center
Miami
05.2024 - 12.2024
Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
Assisted pharmacists in preparing and dispensing medications to patients.
Collaborated with healthcare team to ensure effective patient care delivery.
Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
Maintained accurate inventory of pharmaceutical supplies and medications.
Organized drugs by expiration date to ensure freshness.
Maintained clean and organized pharmacy shelving and work areas.