Reynaldo Camilo
INB Call Center Supervisor
Bronx,NY
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 30 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
32
32
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Inbound Sales Supervisor
Altice USA
6 2022 - Current
- Managed a team of inbound sales representatives, ensuring optimal performance and high-quality service delivery.
- Enhanced employee productivity by conducting regular training sessions on product knowledge, communication skills, and closing techniques.
- Established clear expectations for the team through consistent communication on goals, targets, policies, and procedures.
- Developed and implemented strategies to increase sales and improve customer service.
BPO Supervisor
Altice USA
01.2020 - 06.2022
- Managed Offshore Team (Jan 2020-Dec 2021) and On Shore Team (Jan 2022-June 2022)
- Created comprehensive training decks for coaching sessions, enhancing the skills of agents and supervisors
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained dashboards to track key performance metrics, improving transparency and accountability
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Traveled to BPO call center locations during nesting week.
Lead Agent
Altice USA
03.2019 - 12.2019
- Assisted the Training Supervisor in mentoring and training new Sales Agents on company policies, procedures, and effective sales techniques
- Facilitated the transition of new hires into productive team members, reducing ramp-up times.
Inbound Residential Sales
Altice USA
06.2009 - 02.2019
- Handled inbound sales calls, maximizing sales opportunities through effective communication and sales techniques
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Residential Account Executive
Cablevision
01.2008 - 06.2009
- Applied prospecting expertise to generate and pursue leads, setting up appointments, and home visits to maintain budding relationships.
- Developed and delivered engaging sales presentations to convey product benefits.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
Territory Manager
Kelloggs Snacks
01.2007 - 01.2008
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Worked closely with regional distributors to ensure optimal inventory levels were maintained consistently throughout the year – avoiding stockouts or overstock situations.
Retail Sales Representative
The Hershey Company
01.2001 - 01.2006
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Supported successful marketing campaigns by executing in-store promotional activities that attracted customer attention.
- Utilized upselling techniques to promote additional products and increase sales.
Area Manager
Advantage Pezrow
1 2001
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Sales Merchandiser
Advantage Pezrow
01.1998 - 01.2001
- Developed strategic merchandising plans for product placement and promotion, resulting in higher revenue.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
Night Store Manager
Pathmark Stores INC.
01.1992 - 01.1998
- Assisted in the recruitment and hiring process, selecting candidates who demonstrated a strong work ethic and commitment to excellent customer service.
- Optimized staff scheduling to ensure adequate coverage during peak hours and reduce overtime costs.
- Reviewed sales data regularly to identify trends or areas needing improvement, adjusting strategies as necessary for optimal results.
- Streamlined store operations, delegating tasks to team members based on individual strengths and skills.
Education
AAS in Business Management -
Bronx Community College
Bronx, NY 01.1995 - 05.1996
Skills
Business development and planning
Staff Training and Development
Process Improvement
Performance Tracking and Reporting
Controlling costs
Incentive Program Development
Excellent Communication Skills
Cross-Functional Collaboration
Data Driven Decision Making
Advanced Sales Management Techniques
Effective Presentation Skills
Accomplishments
- Top INB Sales Supervisor in the Bronx Site (2023)
- Honored with Presidents Club membership four times for outstanding sales performance
- Highest completion rate of call center
Timeline
BPO Supervisor
Altice USA
01.2020 - 06.2022
Lead Agent
Altice USA
03.2019 - 12.2019
Inbound Residential Sales
Altice USA
06.2009 - 02.2019
Residential Account Executive
Cablevision
01.2008 - 06.2009
Territory Manager
Kelloggs Snacks
01.2007 - 01.2008
Retail Sales Representative
The Hershey Company
01.2001 - 01.2006
Sales Merchandiser
Advantage Pezrow
01.1998 - 01.2001
AAS in Business Management -
Bronx Community College
01.1995 - 05.1996
Night Store Manager
Pathmark Stores INC.
01.1992 - 01.1998
Inbound Sales Supervisor
Altice USA
6 2022 - Current
Area Manager
Advantage Pezrow
1 2001
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