Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Richard Batista

Richard Batista

San Antonio,TX

Summary

Seeking a position with Amazon where I can continue to learn and contribute to the success of achieving Amazon's goals and initiatives.

Overview

17
17
years of professional experience

Work History

Inbound Sales Supervisor

Spectrum Charter
04.2022 - 10.2022
  • Coach and develop a team of Inbound Sales Reps in a fast-paced quota sales environment.
  • Develop new sales strategies within call center to maximize opportunities.
  • Lead and guide a team of sales reps to in the attainment of revenue goals and performance metrics.
  • Monitor calls and performance stats to provide individual sales feedback.
  • Plan and lead team meetings.
  • Create, deliver, implement and manage individual Sales Representative Performance plans and Corrective Action Plans.
  • Develop and maintain a positive sales culture.
  • Create and manage Sales Representative work schedule.

Associate Director Delivery

AT&T
06.2016 - 07.2020
  • Supervised, coached and developed a team of Training Managers to deliver training, mentor and coach new hire employees and existing employees.
  • Project managed and supervised training centers in South Texas.
  • Coordinated with field operations on all training requests.
  • Facilitated presentations to the AT&T Enterprise on new ideas within curriculum development, lab build savings and train the trainer upskill plans.
  • Lead the hiring process with interview boards for first level managers in AT&T's design department on Leadership development training.
  • Lead Train the Trainer sessions for new content for technical support training.

Sr. Training Manager Delivery

AT&T
08.2012 - 06.2016
  • Technical Instructor for AT&T products and services.
  • Assist AT&T design team on developing new technical curriculum.
  • Maintain technical training labs and classrooms.
  • Coordinate with our AT&T field operations on training request.
  • Facilitate virtual technical training for the country and overseas via studio.
  • Provided leadership coaching within the office.
  • Trained new and existing door to door sales for AT&T's products and services.

Premises Technician

AT&T
08.2008 - 12.2012
  • Install voice, internet, and video services.
  • Repaired and new existing AT&T customers.
  • Connectech qualified for designated customers.
  • Educate customers on service features.
  • Work with hand tools and test equipment.

Installation Manager

Dish Network Satellite
10.2007 - 08.2008
  • Supervised trained and coached a team of field tech supervisors
  • Hired and interview new employees for call center & field technicians.
  • Handled escalated service calls with home visits.
  • Managed internal training for technicians and repair call center agents.

Training Coordinator Tech Ops

Time Warner Cable
08.2005 - 10.2007
  • Trained and certified new hire and existing technicians.
  • Trained repair internal and outsource call center agents.
  • Facilitated leadership training for management employees.
  • Worked with Human Recourses on hiring events and promotion.

Education

Bachelor of Arts - Organizational and Corporate Communication

University of Texas at EL Paso | UTEP
El Paso, TX

Skills

  • Curriculum development
  • Hiring
  • Facilitator/Instructor
  • Leadership development
  • Mentorship development
  • Technical support
  • Technical training
  • Financial leadership
  • Schedule management
  • Call Center Supervisor
  • Bilingual in English and Spanish
  • Adult Learning
  • Project organization
  • Team building
  • Team management
  • MS Office
  • Process improvement
  • Business operations
  • Customer service
  • Problem resolution
  • Supervision
  • Public speaking
  • Lesson planning
  • Employee coaching

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Inbound Sales Supervisor

Spectrum Charter
04.2022 - 10.2022

Associate Director Delivery

AT&T
06.2016 - 07.2020

Sr. Training Manager Delivery

AT&T
08.2012 - 06.2016

Premises Technician

AT&T
08.2008 - 12.2012

Installation Manager

Dish Network Satellite
10.2007 - 08.2008

Training Coordinator Tech Ops

Time Warner Cable
08.2005 - 10.2007

Bachelor of Arts - Organizational and Corporate Communication

University of Texas at EL Paso | UTEP