Richard Batista
San Antonio,TX
Summary
Seeking a position with Amazon where I can continue to learn and contribute to the success of achieving Amazon's goals and initiatives.
Overview
17
17
years of professional experience
Work History
Inbound Sales Supervisor
Spectrum Charter
San Antonio, TX
04.2022 - 10.2022
- Coach and develop a team of Inbound Sales Reps in a fast-paced quota sales environment.
- Develop new sales strategies within call center to maximize opportunities.
- Lead and guide a team of sales reps to in the attainment of revenue goals and performance metrics.
- Monitor calls and performance stats to provide individual sales feedback.
- Plan and lead team meetings.
- Create, deliver, implement and manage individual Sales Representative Performance plans and Corrective Action Plans.
- Develop and maintain a positive sales culture.
- Create and manage Sales Representative work schedule.
Associate Director Delivery
AT&T
San Antonio, TX
06.2016 - 07.2020
- Supervised, coached and developed a team of Training Managers to deliver training, mentor and coach new hire employees and existing employees.
- Project managed and supervised training centers in South Texas.
- Coordinated with field operations on all training requests.
- Facilitated presentations to the AT&T Enterprise on new ideas within curriculum development, lab build savings and train the trainer upskill plans.
- Lead the hiring process with interview boards for first level managers in AT&T's design department on Leadership development training.
- Lead Train the Trainer sessions for new content for technical support training.
Sr. Training Manager Delivery
AT&T
San Antonio, TX
08.2012 - 06.2016
- Technical Instructor for AT&T products and services.
- Assist AT&T design team on developing new technical curriculum.
- Maintain technical training labs and classrooms.
- Coordinate with our AT&T field operations on training request.
- Facilitate virtual technical training for the country and overseas via studio.
- Provided leadership coaching within the office.
- Trained new and existing door to door sales for AT&T's products and services.
Premises Technician
AT&T
El Paso, TX
08.2008 - 12.2012
- Install voice, internet, and video services.
- Repaired and new existing AT&T customers.
- Connectech qualified for designated customers.
- Educate customers on service features.
- Work with hand tools and test equipment.
Installation Manager
Dish Network Satellite
El Paso, TX
10.2007 - 08.2008
- Supervised trained and coached a team of field tech supervisors
- Hired and interview new employees for call center & field technicians.
- Handled escalated service calls with home visits.
- Managed internal training for technicians and repair call center agents.
Training Coordinator Tech Ops
Time Warner Cable
El Paso, TX
08.2005 - 10.2007
- Trained and certified new hire and existing technicians.
- Trained repair internal and outsource call center agents.
- Facilitated leadership training for management employees.
- Worked with Human Recourses on hiring events and promotion.
Education
Bachelor of Arts - Organizational and Corporate Communication
University of Texas at EL Paso | UTEP
El Paso, TXSkills
- Curriculum development
- Hiring
- Facilitator/Instructor
- Leadership development
- Mentorship development
- Technical support
- Technical training
- Financial leadership
- Schedule management
- Call Center Supervisor
- Bilingual in English and Spanish
- Adult Learning
- Project organization
- Team building
- Team management
- MS Office
- Process improvement
- Business operations
- Customer service
- Problem resolution
- Supervision
- Public speaking
- Lesson planning
- Employee coaching
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Inbound Sales Supervisor
Spectrum Charter
04.2022 - 10.2022
Associate Director Delivery
AT&T
06.2016 - 07.2020
Sr. Training Manager Delivery
AT&T
08.2012 - 06.2016
Premises Technician
AT&T
08.2008 - 12.2012
Installation Manager
Dish Network Satellite
10.2007 - 08.2008
Training Coordinator Tech Ops
Time Warner Cable
08.2005 - 10.2007
Bachelor of Arts - Organizational and Corporate Communication
University of Texas at EL Paso | UTEP