Richard Batista
San Antonio,TX
Summary
Seeking a position with Amazon where I can continue to learn and contribute to the success of achieving Amazon's goals and initiatives.
Overview
17
17
years of professional experience
Work History
Inbound Sales Supervisor
Spectrum Charter
04.2022 - 10.2022
- Coach and develop a team of Inbound Sales Reps in a fast-paced quota sales environment.
- Develop new sales strategies within call center to maximize opportunities.
- Lead and guide a team of sales reps to in the attainment of revenue goals and performance metrics.
- Monitor calls and performance stats to provide individual sales feedback.
- Plan and lead team meetings.
- Create, deliver, implement and manage individual Sales Representative Performance plans and Corrective Action Plans.
- Develop and maintain a positive sales culture.
- Create and manage Sales Representative work schedule.
Associate Director Delivery
AT&T
06.2016 - 07.2020
- Supervised, coached and developed a team of Training Managers to deliver training, mentor and coach new hire employees and existing employees.
- Project managed and supervised training centers in South Texas.
- Coordinated with field operations on all training requests.
- Facilitated presentations to the AT&T Enterprise on new ideas within curriculum development, lab build savings and train the trainer upskill plans.
- Lead the hiring process with interview boards for first level managers in AT&T's design department on Leadership development training.
- Lead Train the Trainer sessions for new content for technical support training.
Sr. Training Manager Delivery
AT&T
08.2012 - 06.2016
- Technical Instructor for AT&T products and services.
- Assist AT&T design team on developing new technical curriculum.
- Maintain technical training labs and classrooms.
- Coordinate with our AT&T field operations on training request.
- Facilitate virtual technical training for the country and overseas via studio.
- Provided leadership coaching within the office.
- Trained new and existing door to door sales for AT&T's products and services.
Premises Technician
AT&T
08.2008 - 12.2012
- Install voice, internet, and video services.
- Repaired and new existing AT&T customers.
- Connectech qualified for designated customers.
- Educate customers on service features.
- Work with hand tools and test equipment.
Installation Manager
Dish Network Satellite
10.2007 - 08.2008
- Supervised trained and coached a team of field tech supervisors
- Hired and interview new employees for call center & field technicians.
- Handled escalated service calls with home visits.
- Managed internal training for technicians and repair call center agents.
Training Coordinator Tech Ops
Time Warner Cable
08.2005 - 10.2007
- Trained and certified new hire and existing technicians.
- Trained repair internal and outsource call center agents.
- Facilitated leadership training for management employees.
- Worked with Human Recourses on hiring events and promotion.
Education
Bachelor of Arts - Organizational and Corporate Communication
University of Texas at EL Paso | UTEP
El Paso, TXSkills
- Curriculum development
- Hiring
- Facilitator/Instructor
- Leadership development
- Mentorship development
- Technical support
- Technical training
- Financial leadership
- Schedule management
- Call Center Supervisor
- Bilingual in English and Spanish
- Adult Learning
- Project organization
- Team building
- Team management
- MS Office
- Process improvement
- Business operations
- Customer service
- Problem resolution
- Supervision
- Public speaking
- Lesson planning
- Employee coaching
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Inbound Sales Supervisor
Spectrum Charter
04.2022 - 10.2022
Associate Director Delivery
AT&T
06.2016 - 07.2020
Sr. Training Manager Delivery
AT&T
08.2012 - 06.2016
Premises Technician
AT&T
08.2008 - 12.2012
Installation Manager
Dish Network Satellite
10.2007 - 08.2008
Training Coordinator Tech Ops
Time Warner Cable
08.2005 - 10.2007
Bachelor of Arts - Organizational and Corporate Communication
University of Texas at EL Paso | UTEP