REYNALDO GRADILLAS
Phoenix,Arizona
Summary
Experienced leader with a track record of helping others learn and grow. Demonstrated leadership abilities as as early as 14 being the quarterback of my high school freshman team and as a kitchen manager in late teens. Comfortable in a leadership role and adaptable to any job with one of my biggest strengths being charisma and energy
Overview
10
10
years of professional experience
Work History
Certified Debt Specialist
National Debt Relief
2023.05 - Current
- Helped clients get out of personal debt by persuading them to sacrifice their credit in the short term in order to accomplish their goals of becoming debt free
- Maintained high volume of calls and around 4-5 hours of talk time daily while working both inbound and outbound leads.
- Delivered exceptional customer service while maintaining transparency with how the process works.
- Worked in call center environment (primarily remotely) and have great energy to make clients feel comfortable with who they are speaking with
Barback/Bartender
Live Nation / The Van Buren
2017.08 - Current
- Ensure bars are stocked at all times with product during high volume shows
- Clean as you go while ensuring the party keeps going
- Communicate with crew at a high level during very noisy shows.
Insurance Agent
Spring Venture Group
2022.06 - 2023.02
- Enroll clients into Medicare Advantage plans as well as add ons / other ancillary insurance policies
- Communicate at a high level with an older demographic while being patient and aware with who you are dealing with
- Manage a pipeline of 50-100 clients at a time and guide them to avoid cancelling the product.
Mortgage Loan Originator
Rocket Mortgage
2020.09 - 2022.06
- Be a solution-focused problem solver while helping clients qualify in a market that is always changing
- Licensed MLO dealing specifically in home purchase transactions and have helped over 50 families get into a home from mid 2021-mid 2022
- Review loan files, tax returns, and other important documents in an underwriter role while following company and industry guidelines
- Communicate with listing/buying agents, clients, admin, and everybody in between at a high level.
Collections Agent
JPM Chase
2020.05 - 2020.07
- Directed day-to-day collections for clients that owed while overcoming the constant (and real) objection of it being peak covid when a lot people were out of work
- Persistently reaching out to clients who are past due to recover lost revenue.
In Room Dining Server
Mountain Shadows
2020.02 - 2020.03
- Collect dishes, carts, and trays from rooms with professionalism and etiquette
- Prepared special services for guests such as honeymoon packages and other special occasions
- Accepted and delivered orders in a timely fashion.
Banquet Server
Fairmont Scottsdale Princess
2017.09 - 2020.03
- Maintained 5 diamond service and etiquette whole serving high profile and VIP guests regularly
- Ensure buffets never run out of food while also bussing tables during plated receptions
- Maintain a flexible work schedule that can have a shift start as early as 4 am and some shifts end as late as 2 am.
Kitchen Manager
Raising Canes
2014.09 - 2017.09
- Properly maintain a kitchen with plenty moving parts while making sure food is always served fresh and fast
- Keep ticket times low while running a high volume kitchen
- Regularly clean up kitchen as we work tp maintain tidiness
- Delegate tasks to crew to ensure everything is done properly.
Education
Associate - Broadcast Journalism
Arizona State University
Phoenix, AZ05.2019
Skills
- High Level Communicator - 7 years
- Microsoft Word, Excel, Powerpoint - 5 years
- AMP - 2 years
- Understanding/utilizing a credit report
Timeline
Certified Debt Specialist
National Debt Relief
2023.05 - Current
Insurance Agent
Spring Venture Group
2022.06 - 2023.02
Mortgage Loan Originator
Rocket Mortgage
2020.09 - 2022.06
Collections Agent
JPM Chase
2020.05 - 2020.07
In Room Dining Server
Mountain Shadows
2020.02 - 2020.03
Banquet Server
Fairmont Scottsdale Princess
2017.09 - 2020.03
Barback/Bartender
Live Nation / The Van Buren
2017.08 - Current
Kitchen Manager
Raising Canes
2014.09 - 2017.09
Associate - Broadcast Journalism
Arizona State University
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