Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
AccountManager
Reynaldo Gutierrez

Reynaldo Gutierrez

Miami,FL

Summary

Proven troubleshooter and effective communicator, I excelled at ASECCSS by enhancing customer satisfaction and optimizing system performance. Skilled in both customer service and technical diagnostics, my ability to train teams and streamline processes stands out. Demonstrates a strong work ethic and a commitment to continuous learning, embodying attention to detail and excellent teamwork capabilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Tecnico En Administracion De Empresas

ASECCSS
01.2013 - 06.2023
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Worked with diverse types of weather and ground conditions.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

High School

Walmart CentroAmerica
01.2011 - 06.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.

Education

High School Diploma -

Liceo De San Jose
San Jose, Costa Rica
08.2016

Tecnico En Administracion De Empresas - Administracion

Universidad Latina
San Jose, Costa Rica
12.2015

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization
  • Written/Verbal Communication
  • Troubleshooting
  • Quality Control
  • Documentation And Reporting
  • Work Planning and Prioritization
  • Customer interaction
  • Team Training
  • Customer Relations

Accomplishments

  • Led a team of operators to set the average fastest operation time and quality yield from start to finish.
  • Resolved product issue through consumer testing.
  • Collaborated with team of Communication in the development of Project several.

Certification

  • Miami, Florida, Driver's License

Languages

Espanol
Full Professional
Ingles
Limited Working

Timeline

Tecnico En Administracion De Empresas

ASECCSS
01.2013 - 06.2023

High School

Walmart CentroAmerica
01.2011 - 06.2012

High School Diploma -

Liceo De San Jose

Tecnico En Administracion De Empresas - Administracion

Universidad Latina

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Reynaldo Gutierrez