Summary
Overview
Work History
Education
Skills
Timeline
Generic

REYNALDO MALDONADO

Sugar Land,TX

Summary

Dedicated professional with experience in a high-volume healthcare setting. Assisted with front desk workflows while providing clear, compassionate communication to patients and family members. Familiar with the use of electronic health record systems such as EPIC in the registration and information retrieval process. Brings strong attention to detail, adaptability, and a commitment to the creation of a positive patient experience in every interaction.

Overview

7
7
years of professional experience

Work History

Ambassador

MD Anderson Cancer Center
Houston, TX
05.2022 - 05.2025
  • Assisted patients and visitors by managing inquiries in a professional, timely manner.
  • Utilized programs such as EPIC in order to access patient information in the registration and scheduling process.
  • Maintained accurate inventory records to support clinic operations.
  • Analyzed departmental data to generate informative reports that supported internal decision-making.
  • Developed and presented standard operating procedures (SOPs) using PowerPoint.

Assistant Manager

Athleta
Houston, TX
03.2022 - 05.2022
  • Executed operational strategies to enhance customer service and optimize performance
  • Fostered a healthy team environment focused on improving the customer experience.
  • Led recruitment, hiring, and development initiatives, to drive operational excellence.
  • Managed inventory procurement through the Materials Management System (MMS), maintaining optimal stock levels to support store operations.
  • Facilitated seamless onboarding processes by managing new hire documentation and training procedures.

Assistant Manager

Banana Republic
Houston, TX
03.2018 - 03.2022
  • Orchestrated sustainable sales growth across all facets of store operations, employing strategic initiatives to enhance revenue streams.
  • Oversaw timekeeping duties and managed weekly payroll submissions, ensuring accuracy and timeliness in financial processes.
  • Engineered a well-balanced weekly schedule to optimize staffing levels based on customer traffic and operational requirements.
  • Resolved conflicts between team members in an effective manner.

Education

Associate of Science - Healthcare Administration

Houston Community College
Houston, TX
06.2025

High School Diploma -

Texas City High School
Texas City, TX
06.2016

Skills

  • Customer service excellence
  • Effective communication
  • Data analysis & reporting
  • Team development
  • Protocol adherence
  • MS Office Suite
  • Materials Management System (MMS)
  • EPIC software proficiency

Timeline

Ambassador

MD Anderson Cancer Center
05.2022 - 05.2025

Assistant Manager

Athleta
03.2022 - 05.2022

Assistant Manager

Banana Republic
03.2018 - 03.2022

Associate of Science - Healthcare Administration

Houston Community College

High School Diploma -

Texas City High School

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