Reynaldo Mata
Dallas,TX
Summary
Dedicated Maintenance/Shuttle Driver with Global Parking, recognized for enhancing passenger experiences through exceptional assistance and punctuality. Demonstrated expertise in conducting routine vehicle inspections, ensuring safety and operational readiness. Committed to fuel efficiency while maintaining high standards of vehicle cleanliness and customer service.
Overview
9
9
years of professional experience
Work History
Maintenance/Shuttle Driver
Global Parking
04.2021 - 08.2025
- Transported passengers efficiently between parking facilities and terminals.
- Ensured vehicle cleanliness and adherence to safety protocols during operations.
- Assisted passengers with luggage, enhancing overall customer service experience.
- Conducted routine vehicle inspections to maintain operational readiness and safety standards.
Customer Service Representative
Tide Cleaner's
01.2017 - 07.2020
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume calls, providing accurate information and timely support.
- Collaborated with team to develop solutions for recurring issues, improving service delivery.
- Trained new staff on customer service protocols and company policies, fostering team knowledge.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Brownfield High School
Brownfield, TXSkills
- Punctuality
- Passenger assistance
- Fuel efficiency
- Safe driving
- Customer relations skills
- Clean driving record
- Passenger transportation
- Inclement weather driving
- Defensive driving
- Cleanliness standards
- Vehicle inspection
- Vehicle maintenance and repair
- Guest relations
- Valid state license
- Vehicle maintenance
- Traffic laws
- Airport operations
- Loading and unloading luggage
- Pickup and drop-off scheduling
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Maintenance/Shuttle Driver
Global Parking
04.2021 - 08.2025
Customer Service Representative
Tide Cleaner's
01.2017 - 07.2020
High School Diploma -
Brownfield High School