Reynaldo Sierra
Kingsland,TX
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Motivated professional offering Bachelors degree in Hisory. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Kelly-Moore Paint Company Inc.
Kingsland, TX
05.2022 - Current
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Ensured compliance with all safety regulations throughout the store premises.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Maintained inventory by checking merchandise to determine levels.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted with customer requests and answered questions to improve satisfaction.
Paint Department Associate
Lowes Home Improvment
Marble Falls, TX
02.2020 - 05.2022
- Provided technical advice on product selection and application methods.
- Maintained cleanliness of the department by dusting shelves, sweeping floors and taking out trash regularly.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered phone calls from customers regarding product information and availability.
- Assisted customers with selecting the right paint, supplies and tools for their projects.
- Assisted in loading and unloading delivery trucks as needed.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers to determine wants or needs.
- Demonstrated proper techniques for painting and staining surfaces to customers.
- Answered store and merchandise questions and led customers to wanted items.
- Performed daily inventory of all paint products in stock.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Probation Officer
Burnet County, Texas
Marble Falls, TX
11.2014 - 02.2020
- Assessed client needs based on individual issues, in addition to social and restorative justice best practices.
- Providing guidance, support, and resources to at-risk youth.
- Assessing risk levels associated with each individual case and making appropriate decisions based on those assessments.
- Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
- Observed and recommended special community services opportunities to support offenders.
- Referred offenders to appropriate community agencies to complete services in compliance with court orders.
- Counseled juveniles on day-to-day life decisions.
- Assisting youths in developing personal goals that will help them become productive citizens.
- Assisted with case completion by conducting office, home and employment visits to ensure adherence to legal requirements.
- Actively engaging with local schools and organizations to create diversionary programs for at-risk youth.
- Administered regular drug and alcohol tests and completed DNA indexing for felony offenders.
- Organizing counseling sessions with juveniles and their families.
- Networked with community organizations, school officials and law enforcement to drive department mission and values.
Park Manager
Texas Parks and Wildlife Department
Somerville, TX
02.2013 - 06.2014
- Managed financial operations including revenue collection from fees and admissions and tracking expenses associated with operating the park.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Provided customer service assistance to guests at the park entrance or during special events.
- Created detailed reports on budgeting, staffing needs, maintenance requirements.
- Prepared detailed reports outlining progress made on current projects within the park.
- Researched grants opportunities that would be beneficial for funding future projects within the park.
- Interviewed and hired associates to fill staff vacancies.
- Trained workers in company procedures or policies.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Participated in regional conferences focused on topics relevant to parks management.
- Organized volunteer programs to assist with park beautification efforts and community outreach activities.
- Planned, organized, and coordinated special events in the park such as festivals, concerts, movie nights.
Park Manager
Texas Parks and Wildlife Department
Fredericksburg, TX
06.2004 - 02.2013
- Provided customer service assistance to guests at the park entrance or during special events.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Ensured the park grounds were clean and well maintained by supervising staff and contractors.
- Managed financial operations including revenue collection from fees and admissions and tracking expenses associated with operating the park.
- Created detailed reports on budgeting, staffing needs, maintenance requirements.
- Prepared detailed reports outlining progress made on current projects within the park.
- Addressed issues related to visitor complaints in a timely manner while maintaining high levels of customer satisfaction.
- Researched grants opportunities that would be beneficial for funding future projects within the park.
- Interviewed and hired associates to fill staff vacancies.
- Scheduled and coordinated events and activities.
- Trained workers in company procedures or policies.
- Assigned tasks and work hours to staff.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Planned, organized, and coordinated special events in the park such as festivals, concerts, movie nights.
- Administered first aid in emergency situations.
- Assisted with marketing campaigns through various media outlets such as social media platforms or local newspapers.
- Conducted regular meetings with staff to discuss new projects or initiatives.
- Organized volunteer programs to assist with park beautification efforts and community outreach activities.
- Participated in regional conferences focused on topics relevant to parks management.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts - History
Texas State University
San Marcos, TX05-2006
Languages
Spanish
Professional
Affiliations
Enjoy reading, weight lifting, golfing, hiking, camping and spending time with my familly. Avid fisherman, hunter and outdoorsman. Work well with my hands and able to operate various types of equipment and machinery.
Accomplishments
Promoted to Assistant Store Manager after originally serving as the delivery driver.
References
References available upon request.
Timeline
Assistant Store Manager
Kelly-Moore Paint Company Inc.
05.2022 - Current
Paint Department Associate
Lowes Home Improvment
02.2020 - 05.2022
Probation Officer
Burnet County, Texas
11.2014 - 02.2020
Park Manager
Texas Parks and Wildlife Department
02.2013 - 06.2014
Park Manager
Texas Parks and Wildlife Department
06.2004 - 02.2013
Bachelor of Arts - History
Texas State University