Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
REYNALDO TELLEZ

REYNALDO TELLEZ

Litchfield Park,AZ

Summary

Dedicated Motor Vehicle Representative with over 21 years of experience in processing titles and registrations. Known for delivering exceptional customer service and maintaining data accuracy while collaborating effectively with team members to enhance departmental efficiency.

Overview

1
1
Certification
26
26
years of professional experience

Work History

Vehicle Service Agent -

Lucid Motors Inc
Phoenix , AZ
02.2026 - Current
  • Supported customers with vehicle selection and completion of trade-in paperwork
  • Guided customers through trade-in process to enhance their experience
  • Adhered to company policies regarding trade-in acquisitions during daily operations.
  • Coordinated with colleagues to streamline department operations

DMV Specialist - Finance Operations

RIVIAN
Phoenix, AZ
01.2025 - Current
  • Managed dealer services for all dealer licensing for Rivian Arizona, ensuring compliance and efficiency.
  • Coordinate with Sales and Delivery Specialists to ensure that all required documents pertaining to the transaction are complete and accurate.
  • Maintained data quality across multiple record-keeping systems, including WDO, T2D, Microsoft Word, Excel, Title Girl, VITU, Salesforce, and REGUSA.
  • Represented Rivian LLC by collecting sensitive customer documents and motor vehicle paperwork.
  • Coordinated special projects to enhance workflow and streamline processes within the team.
  • Participated in testing new and updated forms and processes.
  • Managed cross-border deals by ensuring compliance with international regulations..

DMV Lead - Finance Operations

TESLA
Scottsdale, AZ
08.2014 - 11.2024
  • Represented the Motor Vehicle Department by processing titles, registration renewals, and other motor vehicle needs for Tesla, Inc.
  • Processed DMV registrations for vehicle sales and Tesla-owned vehicles.
  • Handled and maintained dealer services for all dealer licensing for Tesla, Inc.
  • Compiled ACH reports for multiple states, including Arizona, ensuring accuracy in financial processing.
  • Coordinated with Sales and Delivery Specialists to verify completeness and accuracy of transaction documents.
  • Assisted with Electronic Dealer Registration System (EDRS) for State of Nevada, streamlining vehicle registration process.
  • Conducted testing for new and updated forms and processes to ensure functionality and user-friendliness.
  • Supported various special projects by providing administrative assistance and coordination among team members.
  • Traveled to multiple states to assist with DMV operations.

Vehicle Title and Registration Agent

AAA
Sun City West, AZ
01.2014 - 08.2014
  • Represented the Motor Vehicle Department by processing titles, registration renewals, and other motor vehicle needs.
  • Entered numerical data into databases, ensuring accuracy and timeliness for efficient processing.
  • Scanned and uploaded documentation into the database, maintaining organized records for easy retrieval.
  • Acquired scanned records from files and uploaded them into the database.
  • Produced detailed monthly reports utilizing advanced Excel functions to support decision-making.

Vehicle Title and Registration Agent

Titles and Registrations
Phoenix, AZ
02.2010 - 12.2013
  • Represented the Motor Vehicle Department by processing titles, registration renewals, and other motor vehicle needs.
  • Responded to customers' complaints and requests for information and error corrections.
  • Responded to all inquiries from the general public in a prompt and professional manner.
  • Cultivated close working relationships with Dealers and customers.
  • Acted as the main point of contact for emergencies.
  • Provided occasional supervision to store owners during peak hours to ensure smooth operations.
  • Improved staff morale and reduced employee turnover and increased customer return rate.
  • Researched and updated ars28 and policies.
  • Entered numerical data into databases in a timely and accurate manner.
  • Scanned documentation and entered into the database.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Assisted with receptionist duties, file organization and research and development.

Title and Registration Agent

Superior Motor Vehicle Services
Phoenix, AZ
08.2003 - 01.2010
  • Acted as a representative of the Motor Vehicle Department while processing titles, registration renewals, and other motor vehicle needs.
  • Resolved customer complaints and addressed information requests to enhance service satisfaction.
  • Responded to all inquiries from the general public in a prompt and professional manner.
  • Served as primary contact for emergency situations, ensuring timely resolution and support.
  • Obtained scanned records and uploaded them into the database.
  • Compiled and analyzed monthly reports using advanced Excel functions to track performance metrics.

Head Cashier

Spirit Halloween Superstore
Glendale, AZ
08.2000 - 11.2001
  • Processed cash and credit payments rapidly and accurately.
  • Recommended merchandise tailored to customer preferences, boosting satisfaction.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Addressed customer questions and requests swiftly, ensuring positive interactions.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Interacted with customers to understand their needs and preferences. in a sincere and friendly manner.

Busboy/ Stocker

Sookies Sports Bar and Grill
Phoenix, Arizona
05.2000 - 10.2000
  • Facilitated diner access to food at buffet and serving table.
  • Assisted in maintaining preparation and service areas in a sanitary condition.
  • Cleaned and organized eating, service, and kitchen areas.
  • Cleaned and sterilized equipment and facilities.
  • Cleaned and inspected galley equipment, kitchen appliances, and work areas.
  • Cleaned garbage cans using water or steam to maintain hygiene standards.
  • Filled beverage and ice dispensers.
  • Assigned patrons to tables suitable for their needs and according to rotation.

Education

Associate of Arts -

Arizona College - Massage Therapy School
Glendale, AZ
11-2025

GED -

Rio Salado College
Avondale-Goodyear, AZ
01-2010

Skills

  • Transaction processing
  • Document management
  • Compliance practices
  • Microsoft Excel
  • Problem resolution
  • Top-rated sales performance
  • Customer service-oriented
  • Customer service
  • Works well under pressure
  • Calm under pressure
  • Goal-oriented
  • Effective communication
  • Communication proficiency
  • Interpersonal skills
  • Professional networking
  • Staff motivator
  • Flexible
  • Self-motivated
  • Dedicated team player
  • Problem resolution
  • Strong work ethic
  • Independent worker
  • Personable and friendly
  • Customer service

Certification

  • Licensed Massage Therapist
  • Licensed Bartender
  • Ordained Minister
  • Notary public

Affiliations

  • volunteer - Humanitarian

Timeline

Vehicle Service Agent -

Lucid Motors Inc
02.2026 - Current

DMV Specialist - Finance Operations

RIVIAN
01.2025 - Current

DMV Lead - Finance Operations

TESLA
08.2014 - 11.2024

Vehicle Title and Registration Agent

AAA
01.2014 - 08.2014

Vehicle Title and Registration Agent

Titles and Registrations
02.2010 - 12.2013

Title and Registration Agent

Superior Motor Vehicle Services
08.2003 - 01.2010

Head Cashier

Spirit Halloween Superstore
08.2000 - 11.2001

Busboy/ Stocker

Sookies Sports Bar and Grill
05.2000 - 10.2000

Associate of Arts -

Arizona College - Massage Therapy School

GED -

Rio Salado College
REYNALDO TELLEZ