REYNALDO WILLIAMS
Bronx,USA
Summary
Experienced Teller and Manager bringing extensive financial and customer service knowledge from fast-paced financial settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for “service with a smile” mentality.
Overview
11
11
years of professional experience
Work History
Store Manager
Pay-O-Matic
Bronx
08.2016 - Current
- Opened and closed the store on time
- Led staff by example, in work ethics, customer service and company standards
- Cashed checks by making sure the checks were properly endorsed and have the correct identification
- Provided constant training to new and experienced customer service representatives
- Influenced staff to reach meet the store goals
- Processed money transfer to different country through Western Union
- Adhered to security and audit procedures
- Maintained confidentiality of bank records and customers information
- Promptly resolved customers complaints and issues
- Delivered prompt and excellent customer service
- Counted the vault every day to make sure there was no discrepancy
- Ensured that daily reports and Money order reports were prepared
- Made sure tellers were always on task and focused on customer service
Head Cashier
Modell’s Sporting Goods
New York
10.2014 - 06.2016
- Greet with customers and help them with their needs
- Describe merchandise by teaching customers the functions and how to take care of it
- Maintain knowledge of the current sales and promotions, policies regarding payment and exchanges, and security practices
- Compute sales and total purchases and receive and process cash and credit cards payments
- March 2015- Promoted to Head Cashier
- Responsible for close each cashier draw
- Adjust prices and give discounts based on current sales
- Solve any problems based on policies and the POS System errors
- Have the ability to detect counterfeit bills and fraudulent credit cards
- Gave direction and tasks to cashiers and sales associates
- Made the weekly schedule for the entire store
Education
High School Diploma - undefined
Archimedes Academy
01.2014
Skills
- Mathematical Calculations
- POS Systems
- Time Management
- Listening Skills
- Speaking Skills
- Employee Training
- Shift Scheduling
- Customer Relations
- Cash Handling
- Customer Service
- Drawer balancing
- Cash handling
- Customer relationship building
- Financial services
- Exceptional customer service
- Financial record keeping
- Relationship building and management
- New teller training
- Problem-solving
Timeline
Store Manager
Pay-O-Matic
08.2016 - Current
Head Cashier
Modell’s Sporting Goods
10.2014 - 06.2016
High School Diploma - undefined
Archimedes Academy