Summary
Work History
Education
Skills
Timeline
Generic
Shayla Romero

Shayla Romero

Espanola,New Mexico

Summary

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Accomplished manager, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.

Work History

Assistant Store Manager

Speedway
10 2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened and closed store according to company policy.
  • Balance safe and prepared safe diposits, handeling money and various other currency accurately.
  • Mannaged coustomer inquiries and resolved coustomer complaintes.

Shift Lead/ Key Holer

Subway
12 2022 - 01 2024
  • First off I would like to add that I have worked at every Subway in the Espanola, and Los Alamos areas, I'm a relyable employee and was used when/wherever needed.
  • Trained and mentored new employees to maximize team performance.
  • Completed store opening and closing procedures and balanced tills.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Prepped fresh food ensuring quality and efficiency, and consistantly received positive coustomer feedback.

Lead Sales Associate

Dollar General
06 2023 - 12 2023
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Handled cash register operations and customer transactions to process payments.
  • Developed and maintained knowledge of current sales and promotions.
  • Processed and stocked merchandise in accordance with store standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed cash handeling procedured, including deposits and daily reconciliations ensuring accuracy and security.
  • Supervised and verified incoming shipments, ensuring accuracy and efficiency

Cleaning Technician

Millenial Maids
08 2016 - 02 2017
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Collaborated with warehouse team members to identify areas needing attention or improvement in terms of cleanliness and organization.
  • Extended the life of warehouse equipment through regular dusting, wiping down surfaces, and preventative maintenance tasks.
  • Maintained cleanliness and sanitation standards within residendtial and comertial spaces.

EVS Technician

Ohkay Casino
12 2017 - 05 2018
  • Washed blinds, windows, and walls with natural cleaning solutions to remove contaminants and pollutants.
  • Participated in ongoing training opportunities and professional development initiatives to stay up-to-date with industry trends and advancements in EVS technology.
  • Mixed and blended cleaning solutions to proper concentrations.
  • Performed regular equipment maintenance and reported problems to supervisor.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Confirmed all cleaning tools and equipment were stored properly after use.

Personal Care Assistant

Private Home
05 2010 - 10 2018
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted client with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Education

Diploma - General Studies

McCurdy/ EVHS
01.2005

N/A - General Studies

Northern New Mexico College
01.2010

N/A - General Studies

Argosy University
01.2011

Skills

  • Business development and planning
  • Systems and software programs
  • Mathematical calculations
  • Project Management
  • Dependability
  • Reliable and Punctual
  • Strong work Ethic
  • Time Management
  • Adaptability/ Flexiblity
  • Behavioral Management

Timeline

Assistant Store Manager

Speedway
10 2024 - Current

Shift Lead/ Key Holer

Subway
12 2022 - 01 2024

Lead Sales Associate

Dollar General
06 2023 - 12 2023

Cleaning Technician

Millenial Maids
08 2016 - 02 2017

EVS Technician

Ohkay Casino
12 2017 - 05 2018

Personal Care Assistant

Private Home
05 2010 - 10 2018

Diploma - General Studies

McCurdy/ EVHS

N/A - General Studies

Northern New Mexico College

N/A - General Studies

Argosy University

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Shayla Romero