Laila Grice
Columbus,OH
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Speedway
05.2025 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Food Runner
Fukuryu Ramen
01.2025 - 05.2025
- Greeted customers and provided outstanding customer service.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored dining room and bar areas for signs of overcrowding.
- Monitored dining room inventory and replenished as necessary.
- Greeted customers and provided menus upon arrival to dining room.
- Established rapport with customers by providing friendly and attentive service.
- Addressed customer complaints and inquiries to verify satisfaction.
Lead Barista
Paris Baguette
03.2025 - 05.2025
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Wrapped, boxed and weighed bakery department products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Completed food waste logs for previous business day to maintain cost data.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Team Member
Chick-fil-A Restaurants
09.2024 - 01.2025
- Handling any work position with proficiency
- Trained new team members according to the handbook
- Helping customers with any grievances that may have
- Working during peak hours of service during Saturday game days
Undergraduate Research Assistant
The Ohio State University
05.2024 - 07.2024
- Attended weekly meetings to present project outcomes
- Maintained a safe and clean environment in the laboratory setting
- Keep detailed notes about all aspects of the research process
- Research and plan the next steps in my research
Team Member
Chick-fil-A Restaurants
01.2023 - 06.2023
- Restock items, maintained a tidy dining area
- Handle all types of customer interactions with a positive attitude
Grocery Clerk
Dave's Supermarket
08.2021 - 03.2022
- Managed returns from customers in accordance with store policy
- Counting money in register drawer before every shift
- Trained new employees on proper cashiering techniques
- Handled all forms of currency
Education
High school diploma -
Villa Angela-St. Joseph
Cleveland, OH05.2023
Skills
- Cashiering
- Cash Handling
- Serving Experience
- Complaint resolution
- Mentoring
- Relationship building
- Workflow management
- Documentation and reporting
- Staff education and training
- Quality improvement
Certification
Driver's License
Timeline
Team Leader
Speedway
05.2025 - Current
Lead Barista
Paris Baguette
03.2025 - 05.2025
Food Runner
Fukuryu Ramen
01.2025 - 05.2025
Team Member
Chick-fil-A Restaurants
09.2024 - 01.2025
Undergraduate Research Assistant
The Ohio State University
05.2024 - 07.2024
Team Member
Chick-fil-A Restaurants
01.2023 - 06.2023
Grocery Clerk
Dave's Supermarket
08.2021 - 03.2022
High school diploma -
Villa Angela-St. Joseph
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