Reynaldo A. Gonzalez Sanchez
Centennial,Colorado
Summary
Dynamic security professional with a proven track record at Covenant Security, skilled in incident reporting and maintaining safety protocols. Adept at fostering a secure environment through effective communication and quick decision-making. Recognized for enhancing safety measures and collaborating with law enforcement to address security challenges.
Overview
11
11
years of professional experience
Work History
Security Officer
Covenant Security
07.2025 - Current
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted routine patrols to identify and address potential hazards.
- Responded promptly to incidents, providing assistance as needed.
- Maintained accurate logs of daily activities and incidents reported.
- Assisted in implementing emergency procedures during drills and actual events.
- Collaborated with law enforcement during investigations as required.
- Enforced company policies to promote a safe environment for all individuals on-site.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Customer Service Representative
Fairfield By Marriott
05.2025 - Current
- Assisted guests with check-in and check-out processes, ensuring efficient service delivery.
- Responded to guest inquiries and resolved issues, enhancing overall customer satisfaction.
- Maintained knowledge of hotel services and local attractions, providing accurate information to guests.
- Processed reservations and cancellations using property management software, ensuring data accuracy.
- Handled cash transactions and balanced cash drawer at end of shifts, promoting financial accountability.
- Conducted routine inspections of common areas to maintain cleanliness and safety standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
Denver Mattress
04.2024 - 01.2025
- Assisted customers in selecting products, enhancing overall purchasing experience.
- Maintained knowledge of product features and benefits to provide informed recommendations.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales reporting.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
Front Desk Agent
Hyatt Hotels Corp
01.2024 - 05.2024
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and handled reservations using property management software.
- Maintained accurate records of guest information and billing processes for efficient accounting.
Operations Manager
Brightskyinc
01.2023 - 04.2024
- Streamlined daily operations to enhance productivity and efficiency across teams.
- Trained new staff on operational procedures, fostering a collaborative work environment.
- Implemented process improvements that reduced operational bottlenecks and enhanced workflow.
- Developed standard operating procedures to ensure compliance with safety regulations.
- Collaborated with cross-functional teams to align operational goals with company objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Real Estate Broker
Holguin Real Estate
01.2016 - 09.2022
- Negotiated contracts and agreements, ensuring favorable terms for clients.
- Conducted market analysis to identify trends and opportunities for property investments.
- Developed marketing strategies, utilizing digital platforms to enhance property visibility.
- Guided clients through the buying and selling process, providing expert advice on market conditions.
Hotel General Manager
Islazul
09.2014 - 09.2016
- Oversaw daily hotel operations, ensuring exceptional guest experiences and efficient service delivery.
- Developed and implemented strategic marketing plans to increase occupancy rates and revenue streams.
- Managed budgeting processes, monitoring expenses to optimize operational efficiency and profitability.
- Led staff recruitment, training, and performance evaluation to build a high-performing team culture.
Education
Master of Arts - Business Administration
University of Holguin
Holguin. CU01-2017
Bachelor of Science - Hospitality And Tourism Management
University of Holguin
Holguin. CU07-2014
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
Accomplishments
- Established and maintained anti-hijack and major theft protocol.
Languages
Spanish
Native or Bilingual
English
Full Professional
German
Professional Working
Dutch
Professional Working
Timeline
Security Officer
Covenant Security
07.2025 - Current
Customer Service Representative
Fairfield By Marriott
05.2025 - Current
Sales Associate
Denver Mattress
04.2024 - 01.2025
Front Desk Agent
Hyatt Hotels Corp
01.2024 - 05.2024
Operations Manager
Brightskyinc
01.2023 - 04.2024
Real Estate Broker
Holguin Real Estate
01.2016 - 09.2022
Hotel General Manager
Islazul
09.2014 - 09.2016
Master of Arts - Business Administration
University of Holguin
Bachelor of Science - Hospitality And Tourism Management
University of Holguin