Reynaldo A. Jiron
Miami,FL
Summary
Dynamic leader with a proven track record at Interval International, enhancing team productivity and smashing sales targets through effective selling techniques and exceptional communication. Skilled in sales strategy development and management support, I consistently boost sales and customer satisfaction, leveraging both hard and soft skills to achieve outstanding results.
Overview
26
26
years of professional experience
Work History
Telemarketing Sales Supervisor
Interval International
11.2021 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Boosted sales by implementing effective training programs for new and existing employees.
- Works on dialer setting up work, updating and creating scripts, setting up campaigns, generating reports, reviewing daily sales performance, controlling state drop ratios, reviewing and updating State DNC.
- Works with each sales advisor and provides daily, weekly, monthly progress reports for each.
Sales Account Manager
EGS International
03.2021 - 09.2021
- Managed a diverse portfolio of several accounts in south florida, ensuring each client received personalized attention and support.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Attended industry trade shows and events, establishing valuable networking connections for potential partnerships.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between property managers and manufacturer.
MEMBER SERVICES SUPERVISOR/Help Desk Coordinator
Interval International
03.1999 - 03.2021
- Supervised and oversaw all aspects of an inbound call center operations, including direct supervision, coaching,
and development of team members. - Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Monitors advisor calls to provide feedback and coaching on sales skills to meet goals on confirmations, renewals,
and other services.
Education
Associate of Science - Computer Network Engineer
Florida Career College
Miami, FL05.2004
Skills
- Sales Presentations
- Effective selling techniques
- Sales strategy development
- Management Support
- Excellent Communication
- Sales expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Telemarketing Sales Supervisor
Interval International
11.2021 - Current
Sales Account Manager
EGS International
03.2021 - 09.2021
MEMBER SERVICES SUPERVISOR/Help Desk Coordinator
Interval International
03.1999 - 03.2021
Associate of Science - Computer Network Engineer
Florida Career College
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