Reynan Agustino
Sacramento,CA
Summary
Results-driven team leader with 10+ years in food service, specializing in customer service, food safety, and kitchen operations. Expert in staff training, drawer balancing, and maintaining efficient workspaces. Proven ability to coordinate opening and closing duties while ensuring accurate, sanitary service that enhances guest satisfaction.
Overview
22
22
years of professional experience
Work History
Team Leader
Jack in the Box
SACRAMENTO, CA
10.2019 - 09.2026
- Achieved promotion to leadership position due to strong work ethic and dedication to customer service.
- Trained team members on drive-thru, counter service, and food safety procedures
- Monitored order accuracy during grill, fryer, and sandwich preparation
- Handled cash register transactions and balanced drawer counts
- Coordinated opening and closing duties across front counter and kitchen areas
- Checked cleanliness, sanitation, and equipment readiness throughout shifts
- Resolved customer concerns and reinforced courteous guest service
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Established clear expectations for employees, providing guidance when needed.
Helper, Dishwasher
Double Tree Hotel By Hilton
Sacramento, California
08.2017 - 11.2019
- Maintained cleanliness standards through regular washing and sanitizing of kitchen equipment, ensuring safe food preparation.
- Ensured all dishes and utensils were thoroughly washed and sanitized for safe use.
- Prepared ingredients and organized workstations to support kitchen staff in efficient meal service.
- Collaborated with team members for timely meal preparation and service, enhancing overall kitchen workflow.
- Kept work areas clean and organized to promote a safe and efficient environment.
Cook
Seafood City
Sacramento, California
05.2011 - 07.2017
- Crafted daily specials featuring seasonal seafood, boosting menu variety and increasing customer satisfaction.
- Executed preparation of diverse seafood dishes, achieving flavor and presentation excellence for customer enjoyment.
- Grilled, fried, and sautéed seafood dishes for service counter, enhancing customer experience.
- Prepared seafood dishes using Seafood City kitchen recipes and food safety standards.
- Adhered to food safety protocols, minimizing risk of contamination and ensuring quality.
- Monitored food storage practices to ensure freshness and meet safety standards.
- Upheld strict cleanliness standards, ensuring a safe and organized kitchen environment.
- Participated in team meetings to discuss menu changes and improve kitchen operations.
Cutter
JCPenney
Sacramento, California
04.2004 - 11.2009
- Cut fabric pieces for JCPenney alterations using patterns and garment measurements.
- Measured customer garments for accurate hemming, tapering, and sleeve adjustments.
- Matched pattern layouts to minimize fabric waste during JCPenney cutting.
- Marked fabric with chalk, pins, and notches before stitching.
- Inspected fabric grain, seams, and cuts for clean garment preparation.
- Coordinated with tailors and fitting staff to fulfill alteration requests efficiently.
- Organized cutting tools, shears, and sewing supplies in work area.
- Maintained cleanliness of work area to ensure safety and efficiency. regularly to maintain a safe working environment.
- Arranged finished products on pallets for streamlined shipment preparation. onto pallets for shipment to customers.
Education
High School Diploma -
Bulabud National Highschool
Bulabud, Malinao, Aklan03-2003
Skills
- Drive-thru management
- Food safety
- Sanitation standards
- Cash handling
- Inventory control
- Shift management
- Work scheduling
- Employee training
- Team leadership
- Team motivation
- Customer service
- Employee performance evaluation
- Safety
- Attention to detail
- Attention to detail
Timeline
Team Leader
Jack in the Box
10.2019 - 09.2026
Helper, Dishwasher
Double Tree Hotel By Hilton
08.2017 - 11.2019
Cook
Seafood City
05.2011 - 07.2017
Cutter
JCPenney
04.2004 - 11.2009
High School Diploma -
Bulabud National Highschool