Lilly Thirsty
Tahlequah,OK
Summary
Dependable Customer Service Professional experienced in delivering exceptional service and fostering guest loyalty. Achieved business success through strong communication, critical thinking, and problem-solving skills. Focused on enhancing customer satisfaction and contributing to team effectiveness.
Overview
1
1
year of professional experience
Work History
Crew Member
Arby’s
Tahlequah
02.2026 - 10.2026
- Prepared Arby's sandwiches according to recipes and food safety standards, ensuring quality and consistency.
- Operated fryers, ovens, and slicers for meal preparation, contributing to timely service during peak hours.
- Greeted guests warmly and managed drive-thru orders, enhancing customer experience and satisfaction.
- Customer service
- Greeted guests and handled drive-thru orders at Arby's service counter.
- Cleaned workstations, dining areas, and equipment throughout Arby's shifts.
- Supported cash register transactions and balanced guest payment handling.
- Communicated with team members to maintain smooth Arby's restaurant operations.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Education
GED
Tahlequah, OKSkills
- Food preparation
- Order accuracy
- Drive-thru management
- Customer service
- Cash handling
- Order management
- Health code compliance
- Food safety compliance
- Workplace sanitation
- Cleanliness standards
- Inventory restocking
- Workplace efficiency
- Time management
- Task prioritization
- Resilience and persistence
- Adaptability in shifts
- Team collaboration
- Teamwork and collaboration
- Conflict resolution
- Interactive communication skills
- Product knowledge
- Product promotion
Timeline
Crew Member
Arby’s
02.2026 - 10.2026
GED