Reynold Reyes
Rosharon,TX
Summary
I bring a strong passion for technology and a deep desire to excel in the ever-evolving world of information technology. With a solid foundation in computer science and a thirst for knowledge, I am ready to contribute my skills to drive innovation and solve complex technical challenges. I possess strong problem-solving and analytical abilities, allowing me to quickly identify and resolve issues in a fast-paced IT environment. I am an effective communicator, able to bridge the gap between technical and non-technical stakeholders, translating complex concepts into clear and actionable information.
Overview
14
14
years of professional experience
1
1
Certification
Work History
In-Home Sales Expert
AT&T
06.2021 - 12.2024
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Created and implemented sales strategies to successfully meet company targets
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Trained and mentored new sales representatives
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
- Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
Retail Sales Consultant
AT&T
01.2013 - 06.2021
- Answered product questions with up-to-date knowledge of sales and store promotions
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Determined solutions for clients promptly and professionally
- Increased sales and customer satisfaction through personalized servicing
- Oversaw deposits, processed financial transactions and maintained inventory
- Greeted customers and helped with product questions, selections, and purchases
Assistant Store Manager
RadioShack
08.2010 - 12.2012
- Engaged with customers to build rapport and loyalty
- Provided positive first impressions to welcome existing, new, and potential customers
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Solved customer challenges by offering relevant products and services
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges and refunds in accordance with store policy
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Comptia A+, CompTIA Network+, CompTIA Security+, CompTIA CySA
Houston Community College
Houston, TX12.2024
High School Diploma -
Westside Highschool
Houston, TX12.2010
Skills
- Systems and software programs
- Problem-Solving and Troubleshooting
- Translating
- Microsoft office suite (Word, Excel, PowerPoint)
- Cybersecurity expertise
- Analytical thinking
- Sales expertise
Certification
- CompTIA Security+
- Google CyberSecurity
Languages
English
Spanish
Timeline
In-Home Sales Expert
AT&T
06.2021 - 12.2024
Retail Sales Consultant
AT&T
01.2013 - 06.2021
Assistant Store Manager
RadioShack
08.2010 - 12.2012
High School Diploma -
Westside Highschool
Comptia A+, CompTIA Network+, CompTIA Security+, CompTIA CySA
Houston Community College
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