Reyvon Warren
Elizabeth,NJ
Summary
Enthusiastic and Dependable professional with extensive experience at 888Casino, excelling in problem resolution and active listening. Proven ability to enhance customer satisfaction while ensuring compliance with regulatory standards. Skilled in data entry and critical thinking, consistently delivering effective solutions and fostering positive customer interactions.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
888Casino (Evoke)
Secaucus, NJ
03.2024 - 11.2025
- Provide responsive and professional customer support through live chat, email, and phone for users engaging in online gaming and gambling platforms
Assist players with account inquiries, deposits/withdrawals, technical issues, and responsible gaming tools
Ensure compliance with regulatory standards and company policies, maintaining a high level of confidentiality and accuracy
Resolve escalated issues by collaborating with internal teams (fraud, payments, compliance) to deliver timely and effective solutions
Deliver clear and empathetic communication, balancing customer satisfaction with adherence to legal and security requirements
Utilize CRM and ticketing systems to track cases, identify recurring issues, and improve overall service efficiency
Delivery Driver
Amazon Logistics
Middlesex, NJ
05.2022 - 03.2024
- Demonstrated exceptional time management and organization, consistently meeting tight delivery schedules
Utilized mobile technology and GPS systems to efficiently plan routes and navigate multiple locations
Maintained strong attention to detail through accurate documentation and record-keeping
Proactively identified and reported technical issues, improving safety and efficiency
Customer Service Representative
The Home Depot Inc
Union, NJ
10.2021 - 05.2022
- Assisted customers with purchases, inquiries, and problem resolution, delivering excellent customer
service
Clearly explained complex product information to support purchasing decisions
Maintained high accuracy in cash handling and inventory management, reducing discrepancies.
Warehouse Worker
Amazon
Edison, NJ
02.2021 - 10.2021
- Operated warehouse equipment to efficiently move and organize inventory.
- Collaborated with team members to enhance order fulfillment accuracy.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Assisted in training new staff on operational procedures and safety protocols.
Cashier
Whole Foods Market
Vauxhall, NJ
09.2019 - 02.2021
- Processed customer transactions efficiently at point of sale, ensuring accurate cash handling.
- Maintained organized checkout area, enhancing customer experience and workflow efficiency.
- Assisted in training new cashiers on register operations and customer service standards.
- Resolved customer inquiries promptly, fostering a positive shopping environment.
Education
High School Diploma -
Newark Tech
Newark, NJSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Product knowledge
Timeline
Customer Service Representative
888Casino (Evoke)
03.2024 - 11.2025
Delivery Driver
Amazon Logistics
05.2022 - 03.2024
Customer Service Representative
The Home Depot Inc
10.2021 - 05.2022
Warehouse Worker
Amazon
02.2021 - 10.2021
Cashier
Whole Foods Market
09.2019 - 02.2021
High School Diploma -
Newark Tech