Rezon carmichael
southfield,Michigan
Summary
Dynamic professional with a proven track record at Ritz-Carlton, excelling in guest services and hospitality operations. Enhanced guest experiences through effective communication and coordination. Strong mechanical engineering background complemented by troubleshooting expertise, fostering collaboration and mentoring within teams to drive efficiency and satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bellman, Concierge, PBX
Ritz-Carlton
06.2023 - 08.2023
- Assisted guests with luggage to enhance their arrival and departure experience.
- Provided directions and local information to guests for improving their stay.
- Responded to guest inquiries to ensure satisfaction and resolve issues.
- Coordinated with front desk to facilitate smooth check-in and check-out processes.
- Offered concierge services to enhance guest experiences.
- Greeted guests warmly to create a welcoming atmosphere.
- Arranged for taxi services when needed to ensure guest convenience.
- Escorted guests to assigned rooms and transported luggage.
- Stored luggage for guests, retrieving baggage and items when notified.
Head of Production
Junior Achievement
11.2022 - 02.2023
- Enhanced quality control protocols, resulting in fewer defects and improved customer satisfaction levels.
- Developed strong working relationships with key stakeholders, enabling better communication between departments and improved collaboration efforts.
- Maintained high safety standards, leading to a reduction in workplace injuries and lost time incidents.
- Increased production efficiency by streamlining processes and implementing innovative strategies.
- Mentored junior team members, fostering professional growth and contributing to a positive work environment.
- Analyzed production data, identifying trends and areas for improvement which led to more informed decision-making processes.
Automotive Mechanic
RnK Auto
06.2022 - 08.2022
- Improved vehicle performance by designing and implementing advanced automotive engineering solutions.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed vehicle oil and replaced filter.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Repaired and replaced worn and damaged components.
Education
Bachelor - Mechanical Engineering
Lawrence Technological University
Southfield, MI12-2028
High School Diploma -
Clement Howell
Turks And Caicos 07-2024
High School Diploma -
Long Bay High
Turks And Caicos07-2022
Skills
- Hospitality operations
- Guest services
- Front desk coordination
- Training and mentoring
- Guest relations
- Tour guiding
- Mechanical engineering
- Technical report writing
- Vehicle testing
- Vehicle inspections
- Parts replacement
- Troubleshooting skills
Certification
- Ritz Carlton ‘let us stay with you’: new hire orientation Certification: Ritz-Carlton Turks and Caicos,2023
- 2013-2024 honor roll Diploma awardee
- Student council president
- High school graduate
- GII CSEC: English A, P.O.B, Mathematics, Industrial Technology, Physics.
- 1st in physics, Electrical Tech, 2nd in English A, P.O.B, and Info Tech.
- Embodiment Of the spirit of CHHS award
- Exemplary Leadership award
- Merit Certificate 84.6%
- CXC Recommendations:
- English A, Mathematics, Physics, Principles of Business,
- Building Technology, Technical drawing, Information Technology, Electrical Technology, (all subjects)
Timeline
Bellman, Concierge, PBX
Ritz-Carlton
06.2023 - 08.2023
Head of Production
Junior Achievement
11.2022 - 02.2023
Automotive Mechanic
RnK Auto
06.2022 - 08.2022
Bachelor - Mechanical Engineering
Lawrence Technological University
High School Diploma -
Clement Howell
High School Diploma -
Long Bay High
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