Rezwana Ahmed
Baldwin,NY
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
6
6
years of professional experience
Work History
Cashier
Gala Fresh Farms
Baldwin, NY
03.2024 - 07.2024
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
Sales Associate
TJX Companies
Oceanside, NY
09.2021 - 02.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
Cashier
Vines Pizza
Manhattan, NY
11.2018 - 11.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Bachelor of Science - Neuroscience (Pre Med)
Hofstra University
Hempstead, NY05-2027
Skills
- Payment Collection
- Cash Register Operation
- Cash Handling
- Customer Service
- Returns processing
- POS Systems
- Staff Training
Languages
Bengali
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Professional
English
Native/ Bilingual
Urdu
Native/ Bilingual
Timeline
Cashier
Gala Fresh Farms
03.2024 - 07.2024
Sales Associate
TJX Companies
09.2021 - 02.2024
Cashier
Vines Pizza
11.2018 - 11.2019
Bachelor of Science - Neuroscience (Pre Med)
Hofstra University
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