Ryan Froot
Vero Beach,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level I.T. position. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
IT Consultant
Coleman Care Management
08.2023 - Current
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Improved productivity within the company by providing comprehensive training on new software applications.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Documented support interactions for future reference.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
Guest Service Specialist
The Breakers Palm Beach
01.2015 - Current
- Working independently with a ticketing system to receive work orders and complete them in a timely manner
- Oversee large group deliveries by creating a rooming list and organize, deliver, and log all deliveries for each group.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues.
- Delivered exceptional service through effective communication and active listening to guests'' needs.
- Provided personalized assistance to guests during their stay, enhancing overall satisfaction.
- Handled high-pressure situations with grace, maintaining professionalism at all times.
Education
Comptia A
05.2024
Hvac Universal certification - HVAC
Florida Career College
West Palm Beach, FL06.2020
High School Diploma -
Framingham High School
Massachusetts 06.2014
Skills
- Verbal and written communication
- Time management
- Familiar with several operating systems
- Performance optimization
- Team player
- Independent starter
- Detail oriented
- Problem-solving abilities
- Analytical Thinking
Personal Information
Title: Entry-level IT Support Specialist HVAC Certified
Timeline
IT Consultant
Coleman Care Management
08.2023 - Current
Guest Service Specialist
The Breakers Palm Beach
01.2015 - Current
Comptia A
Hvac Universal certification - HVAC
Florida Career College
High School Diploma -
Framingham High School
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