Rhea Goin
Warrenton
Summary
Professional retail worker with strong attention to detail and problem-solving skills. Experienced in handling transactions, managing cash flow, and providing excellent customer service. Known for collaborating effectively with team members and adapting to changing needs. Reliable, results-focused, and skilled in maintaining organization and efficiency in fast-paced environment.
Positively interacts with customers and employees alike in retail environment.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
Work History
Front End/Grocery Store Cashier
Fred Meyer Stores
06.2024 - Current
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
- Communicated effectively with coworkers to foster strong teamwork within the cashier department.
- Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
- Participated in ongoing training and development opportunities to stay current with industry trends and best practices.
- Contributed to loss prevention efforts by identifying potential theft situations and reporting suspicious activity to management promptly.
- Pleasantly greeted customers and provided prompt and courteous service.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Processed refunds and exchanges in accordance with company policy.
Dialysis Technician
Fresenius Dialysis Center
10.2021 - 02.2024
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
- Performed routine quality control and safety checks on all equipment.
- Assisted physicians in evaluating patients'' dialysis needs, effectively communicating pertinent information regarding treatment progress.
- Exceeded quality assurance standards by consistently adhering to established protocols and following best practices in dialysis care provision.
- Safeguarded patients through vigilant observation for any adverse reactions or complications, taking swift corrective action when necessary.
- Facilitated strong communication channels between patients, families, and healthcare providers for optimal collaborative care efforts.
- Enhanced workflow efficiency with thorough machine maintenance, troubleshooting issues promptly to minimize downtime.
- Minimized complications by promptly identifying and reporting any adverse reactions during dialysis.
Seasonal Front End Retail Cashier
TJ Maxx, TJX Companies
09.2022 - 01.2023
- Managed high volume of customers effectively during peak hours maintaining quality service standards.
- Supported inventory management by restocking shelves and conducting regular price checks for accuracy.
- Contributed to store cleanliness by completing assigned cleaning tasks diligently during downtime periods.
- Reduced wait times for customers through effective use of POS system and multitasking abilities.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Strengthened loss prevention efforts by vigilantly monitoring customer transactions and identifying potential discrepancies or theft incidents.
- Addressed customer inquiries and resolved issues promptly, fostering a positive store atmosphere.
In House Marketer
WorldMark By Wyndham Vacation Resorts
08.2017 - 10.2021
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
- Enhanced company reputation by delivering exceptional customer service during all stages of the sales process, from initial contact to post-purchase followups.
- Fostered a positive work environment among colleagues by sharing best practices, offering support, and contributing to a high-performance team culture.
- Participated in regular training sessions to hone sales skills, stay current on industry developments, and surpass personal performance goals.
- Exceeded monthly sales quotas consistently by employing persuasive communication techniques combined with an extensive knowledge of property offerings.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
Education
Associate of Arts - Social Work
Brigham Young University
Provo, UT06-2024
Certificate in Emergency Medial Care (EMT Basic) - Emergency Medical Technician
Clatsop Community College
Astoria, OR05-2020
Skills
- POS system proficiency
- Cleanliness and organization
- Patience and empathy
- Workplace safety
- Reliability and punctuality
- Customer service
- Attention to detail
- Punctual and reliable
- Team contribution
- Customer Service-oriented
- Training and mentoring
Timeline
Front End/Grocery Store Cashier
Fred Meyer Stores
06.2024 - Current
Seasonal Front End Retail Cashier
TJ Maxx, TJX Companies
09.2022 - 01.2023
Dialysis Technician
Fresenius Dialysis Center
10.2021 - 02.2024
In House Marketer
WorldMark By Wyndham Vacation Resorts
08.2017 - 10.2021
Associate of Arts - Social Work
Brigham Young University
Certificate in Emergency Medial Care (EMT Basic) - Emergency Medical Technician
Clatsop Community College
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