Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tabitha Houston

Show Low,AZ

Summary

Proficient in managing customer interactions and processing transactions with a focus on accuracy and efficiency. Engaged in employee training initiatives, assisting in the development of learning objectives that align with company standards. Demonstrated strong time management skills by maintaining cleanliness and organization within the store environment while ensuring compliance with operational policies. Recognized for advising management on potential improvements to training systems based on evaluation activities.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

Overview

9
9
years of professional experience

Work History

Cashier /Assistant Front End Manager/ Pic

Safeway
Show Low, Arizona
02.2022 - Current
  • Answered customers' questions concerning location, price and use of merchandise.
  • Verified that all coupons were valid before processing them for payment.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Processed customer transactions accurately and efficiently.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges according to company policies and procedures.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
  • Greeted customers and provided assistance in locating items.
  • Checked out customers quickly but accurately ensuring all items are scanned properly.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Organized shelves and displays to maintain an orderly appearance of the store.
  • Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
  • Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.

Lead Trainer

Burger King
Taylor, AZ
05.2019 - 10.2020
  • Advised senior management about potential improvements that could be made to current training processes or systems.
  • Prepared reports summarizing results of evaluation activities conducted by trainers.
  • Monitored participant progress through post-training surveys, interviews and focus groups.
  • Assisted with the development of learning objectives and course outlines for each training session.

Arby Shift Lead

Fx4
Taylor, Arizona
06.2016 - 03.2019
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Ensured that all safety protocols were followed at all times.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Performed administrative tasks including filing documents, data entry.
  • Assisted in the training of new employees.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Reviewed daily sales reports and monitored financial performance metrics.
  • Trained new employees on company policies, procedures, and job duties.

Education

High School Diploma -

Northern Az Academy
Taylor, AZ
03-2019

Skills

  • Customer service
  • Cash handling
  • Point of sale operation
  • Transaction processing
  • Team leadership
  • Employee training
  • Time management
  • Effective communication
  • Verbal and written communication
  • Critical thinking
  • Till balancing
  • POS system operation
  • POS system proficiency

Timeline

Cashier /Assistant Front End Manager/ Pic

Safeway
02.2022 - Current

Lead Trainer

Burger King
05.2019 - 10.2020

Arby Shift Lead

Fx4
06.2016 - 03.2019

High School Diploma -

Northern Az Academy

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