Rhea Reddy
Local Bark
Elk Grove,CA
6
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative, Utility
1 Year 4 Months- Scheduled appointments, checked in/out new and existing clients, and managed reservations; created thorough reports of canine behavior, altercations, and health issues for parents and company record keeping.
- Communicated with and assisted clients through phone, email, and messenger to address inquiries and resolve issues promptly.
- Performed comprehensive health checks on each dog (nose-to-tail) to identify signs of illness, injury, or discomfort. Documented and reported any concerns to appropriate staff.
- Distributed medications, confirmed dosages, and monitored individual care plans with precision.
Food Service Assistant
3 Months- Facilitated order-taking and fulfillment for customers in fast-paced, high-volume food court, enhancing customer satisfaction.
- Provided excellent customer service, handling inquiries and resolving any issues to ensure a positive customer experience.
- Prepared and served food items, including hot dogs, pizza, and snacks, following company health and safety standards.
- Ensured cleanliness and organization of work environment through diligent dishwashing, sanitizing, and kitchen equipment cleaning, consistently adhering to food safety regulations and company standards.
- Worked collaboratively with team members to ensure smooth operations during peak hours and peak season.
Veterinary Assistant
1 Year 6 Months- Assisted veterinarians in carrying out routine medical procedures such as annual check-ups, vaccinations and blood draws for lab work, laboratory tests including blood, urine and feces..
- Educated pet owners on proper care, nutrition, and preventive health measures for their animals.
- Performed administrative duties including answering phones, scheduling appointments, and managing client records while delivering compassionate customer service and educating pet owners on preventive care and treatment options.
- Cleaned and disinfected animal kennels, holding areas, surgical suites, and examination rooms to control disease spread, while preparing surgical suites by sterilizing instruments and setting up equipment.
Daycare & Boarding Attendant
1 Year 5 Months- Engaged dogs in playgroups using suitable toys and tools to promote safe play and reduce stress for all dogs., Maintained visual observation of dogs at all times, and spread attention and play among all dogs in playgroups of up to 40 dogs.
- Managed play levels by adhering to dog management and control procedures established by management.
- Fed dogs and administered medications in a clean facility to maintain health and hygiene.
Education
High School Diploma
Associate of Science
Skills
Customer service
Problem resolution
Conflict resolution
Active listening
Team collaboration
Prioritization
Organization
Record management
Critical thinking
Data entry
Safe food handling
Timeline
Customer Service Representative, Utility
Local Bark
03.2025 - 07.2026Read More
Food Service Assistant
Costco
10.2024 - 01.2025Read More
Veterinary Assistant
Sacramento Animal Hospital
08.2022 - 02.2024Read More
Daycare & Boarding Attendant
Animal Den Pet Resort & Spa
01.2021 - 06.2022Read More
Florin High School
High School Diploma
Read More
Cosumnes River College
Associate of Science
Read More
AWARDS
Future Farmers of America State Degree, Financial Literacy Certificate, BLS Certified