Brandie Taylor
Birmingham,AL
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Utility Customer Service Representative
TSI/American Water
04.2024 - Current
- Delivered accurate information on utility services and rates during customer inbound calls.
- Assisted customers in initiating, terminating, or transferring services with efficiency.
- De-escalated complex issues and resolved customer complaints to ensure satisfaction.
- Analyzed account balances and usage details, communicating findings clearly to customers.
- Processed payments accurately while establishing payment arrangements and making necessary account adjustments.
- Reduced unnecessary service orders by educating customers on troubleshooting steps and providing clear resolutions that empowered them to self-resolve issues, significantly lowering avoidable truck rolls.
- Remote
QuickBooks Customer Support
Omni Interactions
10.2021 - 10.2023
- Assisted with subscription updates, billing questions, refunds, and payment method changes.
- Verified customer identity and maintained account security.
- Documented all interactions in CRM systems with accuracy and detail.
- Explained federal and state payroll tax requirements in clear and simple terms.
- Supported with tax form submissions, tax notices, and error resolution.
- Ensured customers understand deadlines, filing responsibilities, and compliance best practices.
- Work From Home
Education
Diploma - Pharmacy Technology
Virginia College
Birmingham02.2010
Skills
- Customer service
- Active listening
- Clear and effective communication
- Empathy
- Problem-solving
- Product knowledge
Timeline
Utility Customer Service Representative
TSI/American Water
04.2024 - Current
QuickBooks Customer Support
Omni Interactions
10.2021 - 10.2023
Diploma - Pharmacy Technology
Virginia College