Jennifer Willoughby
Adairsville,GA
Summary
Motivated and caring individual looking for a full time job to continue to expand communication skills, and professional work experience to assist in helping others reach their needs.
Overview
35
35
years of professional experience
Work History
Utility Customer Service Representative
City Of Adairsville
06.2013 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a professional attitude while providing excellent customer service.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Developed relationships with customers through friendly interactions over the phone.
Personal Banker
Cresent Bank
06.1999 - 05.2013
- Conducted account openings and closings for clients.
- Provided customer service to clients, including answering questions and resolving issues.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Cross-sold banking products such as credit cards, loans and investments.
- Advised customers on various financial products available from the bank.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
Insurance Agent
State Farm
10.1989 - 05.1999
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Education
High School Diploma -
Adairsville High School
Adairsville, GA01.1992
Skills
- Computer skills
- Customer Service expertise
- Friendly, Positive Attitude
- Problem-solving abilities
- Critical Thinking
Timeline
Utility Customer Service Representative
City Of Adairsville
06.2013 - Current
Personal Banker
Cresent Bank
06.1999 - 05.2013
Insurance Agent
State Farm
10.1989 - 05.1999
High School Diploma -
Adairsville High School
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