Rhea Serrano De Nieva
South San Francisco,CA
Summary
Well-seasoned professional with over ten years of experience providing excellent customer service in different types of environments. Proven track record of self-sufficient individuals who can work together and alongside staff and management. Strong organizational skills coupled with excellent communication abilities to coordinate with team members and facilitate smooth workflow and operations.
Overview
11
11
years of professional experience
Work History
Supervisor
Grocery Outlet
04.2018 - Current
- Supervise staff of 38 and supported executives with administrative tasks
- Responsible for a wide range of responsibilities such as cash/card management, preparing reports, and overall support for staff
Customer Service
Chevron Gas Station
04.2019 - 08.2024
- Cash/Credit sales transactions, maintained the store's cleanliness, restocked shelves with merchandise
- Assist customers with fueling their vehicles, provide directions, and address customer complaints, escalate to management as needed
Store Manager
Seafood City
02.2016 - 03.2018
- Provided support to a team of 65 employees, including calendar management, expense reporting, ordering of merchandise, training and development
- Monitored employee performance, provide recognition and address performance issues
Room Attendant
Serrano Hotel
01.2015 - 12.2016
- Interact with guests, respond to requests, and report any maintenance issues or safety hazards to appropriate members of the team
- Responsible for cleaning and maintaining guest rooms and public areas in hotels and other lodging establishments
Customer Service
Burger King
01.2015 - 12.2016
- Responsibilities focused on customer service, food preparation, and maintaining a clean and efficient restaurant environment
- Taking orders, preparing food, processing payments, and ensuring the dining area and restrooms are clean
Assistant Manager
Seafood City
01.2015 - 02.2016
- Supervised and trained staff in sales merchandizing
- Acted as a liaison between staff and management, fostering effective communication and collaboration
Education
Associate in Vocational Nursing -
University of Lyceum, Northwestern
Philippines01.2010
Undergraduate Bachelor’s - Physical Therapy
Dagupan Colleges
Philippines01.2004
Skills
10 years Customer Service experience
Multi-tasker with can-do attitude
Organizational and time management skills
Corporate communications
Timeline
Customer Service
Chevron Gas Station
04.2019 - 08.2024
Supervisor
Grocery Outlet
04.2018 - Current
Store Manager
Seafood City
02.2016 - 03.2018
Room Attendant
Serrano Hotel
01.2015 - 12.2016
Customer Service
Burger King
01.2015 - 12.2016
Assistant Manager
Seafood City
01.2015 - 02.2016
Undergraduate Bachelor’s - Physical Therapy
Dagupan Colleges
Associate in Vocational Nursing -
University of Lyceum, Northwestern